ANJI REDDY Pulicherla
Hyderabad
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
LNT Finance
Area collection manager
Vijayawada
09.2023 - Current
- Maintained accurate records of daily operations including trips completed, miles traveled and service interruptions.
- Adhered to all local laws, regulations and company policies while operating the LRT vehicle.
- Recruiting Collection Executives.
- Problematic cases to be monitoring directly and focusing on legal issues.
- Conduct Meetings Weekly Wise with Collection Executives.
- Distributing The Allocation Among to The CE’s Based on area & pin code wise.
- Collecting visit feedback from Collection Executives.
- Allocating the daily targets to Collection Executives to deliver good number at closings, questioning the Collection Executives ON PTP accounts Resolving as per given DRR.
- Field support to Collection Executives in RTP, SKIP,NC case’s and working on nonstarter cases.
Hero Fin Corp
Collection Manager
Hyderabad
08.2022 - 09.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Bajaj Auto Finance Limited
Assistant Manager
Hyderabad
01.2020 - 07.2022
- Analyzed credit reports and financial statements to determine loan eligibility.
- Developed relationships with dealerships, banks, and other financial institutions to ensure competitive rates for customers.
- Maintained accurate records of all customer accounts and transactions in the company database.
- Reviewed contracts to verify accuracy of information prior to submission to lenders or third parties.
- Researched state laws regarding consumer lending practices when necessary.
- Collaborated with legal counsel on cases involving delinquent loans or fraud allegations.
- Advised customers on appropriate credit limits based on their current financial situation.
SBI Credit Card Collections
Team Leader
Hyderabad
01.2018 - 12.2019
- Provided customer service to credit cardholders by answering their questions and resolving their complaints.
- Assisted customers with applying for new credit cards, making payments, and updating personal information.
- Investigated disputes between customers and merchants regarding billing issues and fraudulent charges.
- Explained the features, benefits, rewards programs, and other incentives associated with each type of credit card offered by the company.
- Maintained records of customer accounts in a secure database system.
Education
Bachelor of Science - Computers
Sri Vivekananda High School
Ongole03-2014
Skills
- Incident Reporting
- Passenger Assistance
- Disability assistance
- Security awareness
Languages
Telugu
First Language
English
Beginner
A1
Hindi
Beginner
A1
Timeline
LNT Finance
Area collection manager
09.2023 - Current
Hero Fin Corp
Collection Manager
08.2022 - 09.2023
Bajaj Auto Finance Limited
Assistant Manager
01.2020 - 07.2022
SBI Credit Card Collections
Team Leader
01.2018 - 12.2019
Bachelor of Science - Computers
Sri Vivekananda High School
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