ANJITHA DEEPAK
Vellore
Summary
Resourceful English Trainer known for productivity and efficiency in task completion. Specialized in curriculum development, language assessment creation, and interactive learning techniques. Excel in communication, empathy, and adaptability, ensuring success in diverse learning environments and student engagement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
LANGUAGE COACH
BEEHIVE COMMUNICATION LTD
02.2023 - 04.2023
- Company Overview: PROJECT OF DENTSU INTERNATIONAL LTD
- PROJECT OF DENTSU INTERNATIONAL LTD
SOFT SKILL TRAINER
FLIPKART LTD
04.2022 - 08.2022
- Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
- Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
- Provide analytical and well documented recruiting reports to the rest of the team
- Act as a point of contact and build influential candidate relationships during the selection process
- Familiarity with Candidate Management System.
- Hands-on experience with recruiting software.
- Excellent communication skills and interpersonal skills
- Strong decision-making skills
- Ability to frame questions / scenarios to assess behaviors and communication proficiency
- Implement overall recruiting strategy.
- Develop and update job descriptions and job specifications
- Perform job and task analysis to document job requirements and objectives
- Ability to monitor and coach agents on language - sentence construction, grammar, rate of speech, clarity of speech, pronunciation and call control
- Ability to give constructive and direct feedback to agents concerning communication and soft skills
- Ability to identify basic call handling issues and introduce effective means for improvement
- Understands principles of building rapport with the customer by using transition statements, verbal nods, small talk, tone, courtesy and empathy
- Work with internal partners to identify agents with coaching opportunities
- Ability to create content if required
- Well versed with MS Office Tools and working knowledge of applicable customer contact
FREELANCE TRAINER
EDUBRIDGE LEARNING INDIA PVT LTD
11.2021 - 12.2021
- Training final year degree students on banking and soft skills (CSR project of Standard Chartered Bank)
- Assisted with developing online learning modules for remote learners.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
TRAINER
GILLETTE INDIA LTD
09.2019 - 09.2019
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Documented all training activities including attendance records, feedback forms, surveys.
TRAINER
THANTHAI PERIYAR COLLEGE OF TECHNOLOGY
Vellore
09.2019 - 09.2019
- Entrepreneurship awareness programme supported by Entrepreneurship Development of India
- Created multimedia presentations with PowerPoint and video conferencing tools.
TRAINER
CSRD, VIT Vellore
Vellore
08.2019 - 09.2019
- Company Overview: Under DST-NIMAT project: 2019-20
- Organized by CSRD, VIT Vellore
- Under DST-NIMAT project: 2019-20
SOFT SKILL TRAINER
UTL TECHNOLOGIES LTD
Vellore
09.2017 - 12.2017
- Company Overview: PMKVY SCHEME
- Providing soft skill training sessions to students like BE graduates, Diploma holders, ITI, Arts and science graduates
- Assessing their communication skills and allotting marks before their final assessment.
- Assisting in Placement activities and responsible for finding the right candidate and convincing them to join the company's delivery team highlighting the benefits of working with the company to all prospective candidates.
- Be involved in conducting staffing drives.
- Uploading the copies of offer letter to NSDL.
- PMKVY SCHEME
FACULTY
LAKSHMI GARDEN SCHOOL
11.2015 - 05.2017
- Teaching students from grade 2 to 5 in subjects English (std 3), Science (std 4), Art and Craft (std-4, 5), Storytelling (std2)
- Maintained records of student progress by monitoring grades throughout the year.
- Collaborated with colleagues to develop new strategies for teaching English as a second language.
- Counseled students regarding their academic performance in English classes.
- Provided feedback on written assignments submitted by students.
- Assessed student performance through tests, quizzes, and other forms of assessment.
- Adapted teaching methods based on each student's unique needs and abilities.
- Developed and implemented English curriculum to meet the needs of students.
FREELANCE TRAINER
EDUBRIDGE LEARNING PVT LTD
06.2015 - 07.2015
- Company Overview: In tie up with ASAP, Kerala
- In the area of banking and finance
- In tie up with ASAP, Kerala
- Adapted teaching methods according to the needs of individual learners or groups.
TRAINER
IOB
Trivandrum
04.2015 - 04.2015
- Company Overview: As trainer of CMC Ltd
- Soft skills training - Muskaan Training Programme for Clerks IOB
- As trainer of CMC Ltd
OPERATIONS AND ACCOUNTS COORDINATOR, ASSOCIATE SAP CONSULTANT
COKONET TECHNOLOGIES
06.2014 - 03.2015
- Company Overview: SAP TRAINING INSTITUTE TRIVANDRUM
- Analysis and resolution of issues reported by customers
- Accounts and operation management of institute
- Understand customer requirements and effectively focus the products
- SAP TRAINING INSTITUTE TRIVANDRUM
Operations and Accounts Coordinator
JURIST LEXICON
Kochi
07.2013 - 06.2014
- Oversaw all branch operations to optimize performance and client satisfaction.
- Pursued outstanding payments from defaulters, achieving recovery goals.
- Acted as main contact for customer service requests, ensuring swift resolutions.
- Ensured timely recovery from customers as per established guidelines.
- Maintained high standards of customer service throughout all interactions.
- Collaborated closely with legal and credit teams to minimize NPAs and expedite settlements.
DEPUTY MANAGER, TELLER AUTHORIZER
HDFC BANK LTD
Pattom, Trivandrum
03.2011 - 12.2012
- As team leader, my job responsibilities included, Corporate salaries processing, Cost Management and staff productivity
- Responsible for Cash and Customer transactions at the Teller counters
- Supervising all Non-Cash transactions like DD/MC, fund transfer etc
- Checking and Authorizing the clearing vouchers of branch, Penetration of Saving Accounts on non-liability customers
- Ensure quality customer service is delivered, Generate leads for Third Party Products to the customers
- Ensure that all tellers are adequately trained on the Products of the bank.
- Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager
- Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/receivable
- Reconciliation and maintenance of suspense accounts register as per the required format
- Branch Operations and Audit Compliance, Checking the various forms dispatched to CPU
- Branch Handling in the absence of BM
ASSISTANT MANAGER
INDUSIND BANK
Coimbatore
06.2007 - 07.2008
- As CSO, was involved in day-to-day Banking Operations such as processing Demand Drafts, Change of Address, and Opening Fixed/Recurring Deposit Accounts, Transfer of Accounts etc.
- Resolution of customer queries, Updating and collecting Locker Rent fee from customers and Updating the same in the register etc.
- Bulk uploading of salaries to staffs of corporate clients
- As Teller, Handled Bulk Cash Receipts and Cash Payments of both retail and corporate customers.
- Served as Joint Custodian of ATM and played a vital role in Loading the Branch ATM Cash, and Tallying the Accounts of ATM.
- Was Responsible for maintaining cash of 3 Offsite ATMs and tallying the accounts etc.
- Disposal of Cash to various banks and tallying the figures.
- As CSO of Clearing Operations, was involved in day to day Inward and Outward Cheque Clearing Operations.
- As Supervisor, Supervising all Non-Cash Transactions like DD/MC, Fund Transfer etc.
- Updating Key register, Managing vault limits & vault custodian.
- Checking the clearing vouchers of the branch on day to day basis and correcting the same.
- Achieving business targets assigned which included FD, RD, and Life Insurance etc.
OFFICER
ICICI BANK
Trivandrum
08.2005 - 06.2007
- Responsible for Customer Care and Operations.
- Established strong customer relationships by addressing their specific requirements.
- Managed Inter-Branch Account Transfers, Account Closures and Reversals for Customers.
- Involved in day-to-day Banking Operations such as Processing Demand Drafts, Change of Address, Opening Fixed/Recurring Deposit Accounts, and Closure, maintaining the account opening kits for savings bank accounts, directing customers to appropriate delivery channels, and other related work.
- Identified opportunities and initiated Cross-selling of Investment and other Asset Products to customers.
- Responsible for handling receipts and payments of customers including CRISP (Fast Cash) as a Teller.
- Achieved the distinction of handling the largest number of cash receipts in CRISP.
- Since Jan 2007 worked in Cash as Main Teller handling bulk cash receipts and cash payments of more than 2 lakhs and above, and holding the keys, thus responsible for the Main cash Vault.
OFFICER - FINANCE
ICICI BANK
Chennai
08.2004 - 08.2005
- Responsible for independently handling the terminal benefits (Provident Fund, Gratuity Fund) of former staff members.
- Involved in Processing Pension Benefits for all Pensioners of Erstwhile Bank of Madura staff.
- Responsible for Provident Fund, Gratuity Fund and Pension Funds accounts maintained by the bank.
- Managed loan processing for all staff members.
PRODUCT TRAINER
AMWAY INDIA ENTERPRISES
09.2003 - 01.2004
- Provided training to distributors at various locations using OHP/LCD presentations about Amway products and merchandising templates.
- Assisted the customer service personnel to clarify queries from distributors.
CUSTOMER CARE AND HR EXECUTIVE
BASIK INFORMATICS
10.1999 - 12.2002
- Responsible for communicating relevant information to customers on computer sales and service.
- Provided counseling to students on available software courses.
- Involved in day-to-day operational, administrative and back-office functions.
Education
MBA - Entrepreneurial Studies
Dr MGR College of Management Studies
University Of Madras05-1999
Bachelor of Science - Nutrition Sciences
Malathy Paniker College of Arts And Science
Madras University05-1997
Skills
- Interpersonal skills training
- Program development
- Course creation
- English language instruction
Certification
- Diploma in TEFL/TESOL live session, a 150-hour internationally recognized certification program designed for aspiring and experienced English language teachers
- SOft Skill Trainer certification from National Institute of Skills Training(GOI)
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Timeline
LANGUAGE COACH
BEEHIVE COMMUNICATION LTD
02.2023 - 04.2023
SOFT SKILL TRAINER
FLIPKART LTD
04.2022 - 08.2022
FREELANCE TRAINER
EDUBRIDGE LEARNING INDIA PVT LTD
11.2021 - 12.2021
TRAINER
GILLETTE INDIA LTD
09.2019 - 09.2019
TRAINER
THANTHAI PERIYAR COLLEGE OF TECHNOLOGY
09.2019 - 09.2019
TRAINER
CSRD, VIT Vellore
08.2019 - 09.2019
SOFT SKILL TRAINER
UTL TECHNOLOGIES LTD
09.2017 - 12.2017
FACULTY
LAKSHMI GARDEN SCHOOL
11.2015 - 05.2017
FREELANCE TRAINER
EDUBRIDGE LEARNING PVT LTD
06.2015 - 07.2015
TRAINER
IOB
04.2015 - 04.2015
OPERATIONS AND ACCOUNTS COORDINATOR, ASSOCIATE SAP CONSULTANT
COKONET TECHNOLOGIES
06.2014 - 03.2015
Operations and Accounts Coordinator
JURIST LEXICON
07.2013 - 06.2014
DEPUTY MANAGER, TELLER AUTHORIZER
HDFC BANK LTD
03.2011 - 12.2012
ASSISTANT MANAGER
INDUSIND BANK
06.2007 - 07.2008
OFFICER
ICICI BANK
08.2005 - 06.2007
OFFICER - FINANCE
ICICI BANK
08.2004 - 08.2005
PRODUCT TRAINER
AMWAY INDIA ENTERPRISES
09.2003 - 01.2004
CUSTOMER CARE AND HR EXECUTIVE
BASIK INFORMATICS
10.1999 - 12.2002
MBA - Entrepreneurial Studies
Dr MGR College of Management Studies
Bachelor of Science - Nutrition Sciences
Malathy Paniker College of Arts And Science
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