Anjitha Saji
Vaikom,Kerala
Summary
Dynamic Guest Service Associate with a proven track record at Coconut Lagoon Resort CGH Earth, excelling in guest relations and complaint handling. Enhanced guest experiences through innovative local activities and meticulous management of check-in procedures. Skilled in customer service and basic accounting. ensuring seamless operations and high guest satisfaction.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
Coconut Lagoon Resort CGH Earth
Kumarakom, Kerala
04.2024 - 04.2025
- Developed interactive experiences for guests.
- Increased guests involvement by implementing unique local activities.
- Designed initiatives highlighting the unique features and significance of the resort's location.
- Managed front office operations during guest arrivals and departures.
- Resolved guest inquiries about check-in and check out procedures.
- Coordinated timing for various activities.
- Scanned with OKEN Scanner
Guest Service Associate
Marari Beach Resort CGH Earth
Mararikulam, Kerala
10.2022 - 08.2023
- Managed guest relations with precision and attention to detail.
- Organized and managed guest interactions effectively.
- Gather feedback from guests about activities.
- Assisted guests with inquiries about activities and resort-related matters.
Education
BBA - Tourism and Hospitality
Jain Deemed To Be University, Jain University
Diploma In HRM - Human Resources Management
Edwin Academy
Kochi 10.2025 - Current
Skills
- Complaint handling
- Guest relations
- Check-in and Check-out procedures
- Guest registration
- Transportation arrangements
Languages
English
Malayalam
Tamil
Personal Information
Title: Guest Service Associate
Timeline
Diploma In HRM - Human Resources Management
Edwin Academy
10.2025 - Current
Guest Service Associate
Coconut Lagoon Resort CGH Earth
04.2024 - 04.2025
Guest Service Associate
Marari Beach Resort CGH Earth
10.2022 - 08.2023
BBA - Tourism and Hospitality
Jain Deemed To Be University, Jain University