ANJITHA M
Bengaluru,
Summary
Operations Specialist
Risk Operations professional with over 4 years of experience conducting investigations, evaluating risk signals, and making high-accuracy, policy-driven decisions in high-volume operational environments. Strong background in risk assessment, transaction analysis, documentation, and escalation management, with a proven ability to identify trends, mitigate operational risk, and collaborate cross-functionally. Thrives in fast-paced, ambiguous settings, with high accuracy expectations.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Support Operations Specialist
Amazon Development Centre
Bengaluru
03.2022 - Current
- Conduct end-to-end investigations into seller reimbursement disputes, inventory loss claims, and policy deviations by reviewing transaction data, system logs, and supporting documentation.
- Perform risk assessments to determine claim validity, approve or deny reimbursements, and prevent financial loss, while ensuring policy compliance.
- Make independent, judgment-based decisions in ambiguous scenarios, consistently exceeding productivity and quality benchmarks (RPH 1.59 vs. target 1.10).
- Identify fraud, abuse, and error patterns through data analysis and case trends; escalate high-risk cases appropriately to mitigate operational and financial risk.
- Served as the final point of contact in a high-visibility pilot program, resolving complex and sensitive cases requiring strong judgment, escalation handling, and stakeholder coordination.
- Cross-trained across all CTIs, allowing rapid transition between workflows to support changing business needs, risk priorities, and volume spikes, with minimal ramp-up time.
- Implemented hourly productivity tracking for the team, improving report visibility and helping meet weekly/monthly KPIs with efficiency, improving audit readiness, and operational transparency.
- Led and mentored a team of 14 associates to consistently meet and exceed weekly quality benchmarks, ensuring an enhanced seller experience.
ML Data Associate I, GO-AI Associate
Amazon Development Centre
Bengaluru
09.2021 - 02.2022
- Maintained high stow quality by accurately verifying product placement and location markings.
- Identified audit patterns and recommended process improvements to support data-driven decisions.
- Performed high-accuracy audits at speed, contributing to defect reduction and operational efficiency.
- Used operational tools and systems to identify discrepancies and improve process efficiency.
Education
Bachelor of Commerce - FINANCE & HUMAN RESOURCE
Mount Carmel College Autonomous
Bengaluru, IndiaSkills
- Risk assessment and investigations
- Operational decision-making
- Data analysis and pattern recognition
- Documentation and audit readiness
- Team leadership
- Process improvement and controls
- Escalation management
- Quality and accuracy metrics
- Root cause analysis and cross-functional collaboration
- MySQL, Power BI (basics)
- Microsoft Office Suite (Excel, Word, PowerPoint)
Certification
Advanced Microsoft Excel.
Timeline
Support Operations Specialist
Amazon Development Centre
03.2022 - Current
ML Data Associate I, GO-AI Associate
Amazon Development Centre
09.2021 - 02.2022
Bachelor of Commerce - FINANCE & HUMAN RESOURCE
Mount Carmel College Autonomous