Anjnay

Client: The Estee Lauder Companies Inc.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals. Some of the major projects are:
• Teamcenter Artwork Extraction Project
  Client: The Estee Lauder Companies Inc.
  Project Manager | Wipro Technologies | Nov 2024 – Aug 2025
  Environment: Teamcenter 11.4, Oracle 12c CDB, RHEL 7.9, Azure Data Lake Storage Private Endpoint
  Led the end-to-end execution of the Teamcenter Artwork Extraction project from requirement gathering through delivery, automating extraction of artwork datasets and metadata from the Teamcenter PLM system, while managing a cross-functional team of 14 members including Teamcenter developers, administrators, and Linux and Cloud infrastructure engineers. Provided end-to-end technical and project guidance for developing the ITK extraction utility responsible for generating final artwork datasets and metadata, oversaw testing, validation, and production deployment with zero critical defects, and successfully enabled file downloads up to 7 GB from ADLS storage. Delivered the project on schedule with full compliance to organizational PLM data management standards, successfully extracting 5 TB of artwork datasets and nearly 2 million metadata records with 100% accuracy and 0% defects, while facilitating stakeholder communication, risk management, and executive status reporting.
• Cornerstone Content Management (CCM) Application Development
  Client: The Estee Lauder Companies Inc.
  Project Manager | Wipro Technologies | Apr 2025 – Aug 2025
  Led the end-to-end development and delivery of the Cornerstone Content Management (CCM) application on the Cornerstone platform of ELC, enabling seamless access to final artwork datasets and associated metadata following the decommissioning of the Teamcenter PLM system. Managed cross-functional teams of 4 members across application development, cloud and ensured secure integration with Azure Data Lake Storage (ADLS) for efficient data retrieval and management. Defined project scope, timelines, technical architecture, and deliverables, ensuring alignment with business and technical stakeholders. Oversaw the implementation of advanced search functionality, including global search, multi-criteria filtering, column-level search, sorting, and tabular metadata visualization, significantly improving data accessibility and user experience.
• Timeline Management and Runway System Integration Project
  Client: The Estee Lauder Companies Inc.
  Project Manager | Wipro Technologies | Mar 2025 – Jan 2026
  Led the end-to-end execution of the Timeline Management System (TLM) and Runway integration project, from requirements gathering through design, development, integration, and production delivery, ensuring seamless continuity of critical new product development (NPD) timeline tracking functions during the planned decommissioning of the legacy TLM application on the Cornerstone platform at Estée Lauder Companies. Directed cross-functional teams across integration engineering, cloud, and infrastructure to architect and implement a real-time, event-driven integration framework using Apache Kafka, enabling secure and scalable data exchange between TLM and Runway systems via JSON-based message payloads. Oversaw the design and implementation of Kafka producers and consumers, ensuring accurate transmission of product lifecycle timelines, milestone updates, and shipment tracking data, while maintaining data integrity and high system availability. Defined message schemas, topic configurations, and validation protocols, ensuring alignment with enterprise integration standards and governance policies. Successfully delivered the project on schedule, enabling Runway to fully assume TLM functionalities through robust Kafka-based JSON integration, ensuring uninterrupted business operations, improved system scalability, and readiness for legacy system retirement.
• Good exposure to Wipro Internal project management tools like Qtrace, Qdps, Digi-Q, Incertis Contract management, SOW's, Confluence and Jira.
• Significant experience in resource management and demand creation.

Client: The Estee Lauder Companies Inc.

• Lead Application Management Services (AMS) for the global Concept to Market (C2M) portfolio, supporting 13,500+ users across 89 R&D applications.
• Manage 34,000+ annual tickets with a team of 67 FTEs (90% offshore), ensuring consistent achievement of SLAs, KPIs, and service excellence targets.
• Oversee support of custom-built applications (Java Microservices, C#, .NET, VBScript) and enterprise COTS/SaaS platforms including Teamcenter, OpenText, Veeva, WERCS, Empower, and Novatek.
• Led application modernization, stabilization, and performance optimization, improving reliability and system efficiency.
• Remediated security vulnerabilities across 100+ microservices and on-prem application servers, achieving zero critical vulnerabilities.
• Delivered cost savings through license, infrastructure and database consolidation initiatives.
• Drove end-to-end automation across C2M applications, reducing ~1,600 monthly tickets through user access automation and process optimization.
• Governed end-to-end ITIL service management, ensuring high system availability, performance, and reliability across enterprise applications.
• Achieved optimal incident management metrics, including reduced MTTR by 40% (P1–P4), 0% incident reopen/reassign rate, 45% Same Day Resolution (SDR) and 70% Knowledge Base utilization.
• Acted as the Single Point of Contact (SPOC) for customers, business users, SMEs, and vendors, ensuring timely resolution and proactive prevention of P1/P2 incidents.
• Leading service governance and review forums (weekly, monthly, quarterly, annual) for Global ELC customer, driving performance tracking, stakeholder alignment, key AMS Highlights and Continuous Service Improvement (CSI) initiatives.
• Led Major Incident Management, driving timely resolution and ensuring RCA closure using 5 Whys methodology within defined SLAs.
• Identified and implemented automation, monitoring, and process optimization initiatives, improving operational efficiency and delivering cost savings.

Client: The Estee Lauder Companies Inc.

• Siemens Teamcenter Application Lead with expertise in Teamcenter RAC 11.x and Active Workspace (AWC) 3.x with deep knowledge of PLM architecture, configuration, and enterprise integrations.
• Possess working knowledge of Teamcenter 13.x and Active Workspace (AWC) 5.x, experience in CAD integrations with Creo 7, NX 1973, and AutoCAD 2022, ensuring seamless PLM-CAD data management.
• Led end-to-end Teamcenter support and delivery, managing 1000 global users and 2,500+ annual tickets, ensuring high availability, 100% SLA compliance, 7/7 CSAT and operational stability.
• Strong expertise in Teamcenter modules including BMIDE, and managing inbound and outbound integrations across enterprise systems.
• Proven ability to translate complex business requirements into scalable, high-performance PLM solutions, driving reliability, performance, and business alignment.
• Led cross-functional teams across IT, engineering, and business stakeholders, ensuring seamless delivery and operational alignment.
• Drove application stability, performance optimization, and continuous improvement through automation, knowledge management, and ITIL best practices.
• Improved operational efficiency and system reliability by leading L2 and L3 support for business-critical applications.
• Extensive client-facing experience with end-to-end AMS ownership, delivering technical and functional solutions aligned with business needs.
• Strong expertise in ServiceNow (SNOW), including Incident, Service Request, Change Management, reporting, dashboards, and Knowledge Base administration.

Client: Philips

• Served as Application Support Lead for Philips legacy CL PDM Cemafore PLM suite, managing critical applications including Artcle Creation and Configuration Management (AC2M), Nextgen, Engineering Change and Configuration Management (EC2M), SPA2, Product Documentation (ProDoc), Commercial Type version Documentation (CTVDOC) and Packaging Cocumentation (PACDOC) across global operations.
• Oversaw end-to-end application support, having a user base of 700+ users globally with 24*7 support window and resolving 2,000+ tickets annually while consistently meeting SLAs and ensuring high user satisfaction.
• Managed administration, maintenance, and patching of 40+ production and non-production servers, including legacy Windows Server 2003 environments, ensuring system stability and uptime.
• Implemented automation and process optimization using bots such as Ilina and Pikoka, reducing manual effort and improving application performance.
• Established and enforced support governance, incident management, and operational best practices, enhancing efficiency and minimizing downtime.
• Led Root cause analysis (RCA) and problem management, proactively identifying issues and implementing corrective actions to prevent recurrence.
• Mentored and trained junior support engineers, fostering a
  culture of knowledge sharing, technical excellence, and
  continuous learning.

Client: Philips

▪ Managed incident and service request operations as an Application Support Engineer, resolving 1,500+ tickets annually while meeting SLA targets.
▪ Owned end-to-end support for Engineering Change and Configuration Management (EC2M) and SPA2 modules within the Philips CL PDM Cemafore application suite.
▪ Specialized in Engineering Change Management (ECM), Engineering Change Orders (ECO), Engineering Change Number (ECN), Configuration Management, Document Management, CTN, and Article lifecycle processes for Philips medical devices.
▪ Designed and executed complex SQL queries to support business reporting, data analysis, and operational requirements.
▪ Performed application server patching and maintenance across global environments.
▪ Ensured enterprise data integrity across multiple inbound and outbound integrated systems including SAP.
▪ Led data migration activities, customer coordination, cross-functional collaboration, data extraction, packaging,,workflow validation, and delivery of business logic to migration teams.

• Evaluated recruitment metrics regularly, identifying opportunities for improvement in the hiring process.
• Enhanced candidate experience by streamlining the recruitment and Onboarding process and improving communication channels.
• Conducted comprehensive phone interviews to pre-screen candidates and confirm appointments/interviews hence saving time for hiring managers in the interview process.
• Reduced time-to-fill rates by implementing efficient sourcing strategies and prioritizing urgent hiring needs.
• Organized and hosted successful recruitment events, increasing brand awareness and attracting top talent.
• Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
• Collaborated with human resources departments in creating effective employee retention strategies resulting in decreased turnover rates.

Client: Philips

• Provided L1/L2 support for Oracle Agile PLM, resolving user issues related to Workflows, Change Management (ECOs, MCOs), BOM structures, and Item Lifecycle Management, ensuring minimal business disruption.
• Managed user access, roles, and privileges, ensuring compliance with security policies and governance standards.
• Supported system configuration, patch validation, testing, and deployment of enhancements, ensuring stable and reliable Agile PLM operations.
• Developed Technical Documentation and Knowledge Articles, and delivered User Training and Support, improving user adoption and operational efficiency.
• Collaborated with cross-functional teams including engineering, manufacturing, and quality, ensuring data accuracy, process compliance, and operational efficiency within the Oracle Agile PLM system.