Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic
ANJU .

ANJU .

Meerut

Summary

Dynamic executive with proven leadership at Flipkart Pvt. Ltd., driving operational excellence and enhancing customer experience. Skilled in process optimization and communication, I contributed to record-breaking shipment volumes while fostering team collaboration. My proactive approach and expertise in MS Excel have consistently improved efficiency and minimized errors in last-mile logistics.

Overview

6
6
years of professional experience

Work History

Executive

Flip kart Pvt. Ltd.
06.2024 - Current
  • Ensured zero connection miss due to late unloading. I have owned the vehicle & manpower planning in my shifts.
  • Ensuring the customer experience is smooth, including proper handling of goods and communication.
  • Handling any returns or exchanges efficiently.
  • Providing the necessary support and training at the final stage of deployment.
  • Clear communication about tasks and issues allows pickers to complete their work more efficiently.
  • Ensuring the team is aligned helps reduce mistakes in picking orders, which is crucial in last-mile logistics, where accuracy is critical.
  • With better co-ordination with LH I was able to turnaround vehicles without any delay.
  • Achievement: Contributed my part in achievement of highest ever throughout (1.18lakh) shipments in a day and 27k unloading in A shift in terms of productivity.
  • I have started drive to clear such shipment on a daily basis and contributed to improve around 600 customers experience by timely closure of such shipments. Also saved probable loss of the company.

Team Lead

Delhivery Pvt. Ltd.
05.2022 - 06.2024
  • Oversee daily operations to meet productivity and quality targets.
  • Manage workload distribution to ensure even resource allocation.
  • Prepare reports for upper management to evaluate team progress.
  • Act as a mediator in team disputes and provide solutions.
  • Encourage the team to share ideas for improving operational processes.
  • Monitor resource utilization and minimize waste.
  • Monitoring & reviewing the process of the project with all internal department and warehouses.
  • Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operation and meeting of individual & group targets.

MH Supervisor

Flip kart Pvt. Ltd.
07.2021 - 05.2022
  • Manpower handling and motivating them.
  • Manage the department employee attendance and week off.
  • Drop the E-mail in the shift end what we achieve in the shift and how much is processed by our team.
  • 5S, Kaizen and lean process.

Picker to Problem Solver

Amazon Pvt. Ltd.
01.2019 - 06.2021
  • Accurately and efficiently pick items from the warehouse or inventory to fulfill customer orders.
  • Inspect products for damages or defects before they are packed or shipped.
  • Verify product details, such as size, color, model number, etc., to ensure the correct item is picked.
  • Report any discrepancies or damaged goods to a supervisor.
  • Ensure picked items are stored correctly and in their proper locations after picking.
  • Check for common errors, such as miscounted inventory, incorrect data entry, or misplaced items.
  • Ensure staff are trained in proper picking and packing procedures, and create clear guidelines.
  • Label shelves and bins clearly to ensure easy identification of products and reduce unnecessary movement.
  • Cross-train employees to ensure they can perform multiple roles during high-demand periods, avoiding bottlenecks due to staff shortages in specific areas.

Education

B.Com -

Chaudhary charan singh university
Meerut
01.2017

High school and Intermediate - Commerce

Gilrs Inter College
Deoband
01.2014

Skills

  • Communication skills
  • Process optimization
  • Problem-solving
  • Leadership
  • Team collaboration
  • MS Excel

Hobbies and Interests

Travels to new places, To make successful careers

Timeline

Executive

Flip kart Pvt. Ltd.
06.2024 - Current

Team Lead

Delhivery Pvt. Ltd.
05.2022 - 06.2024

MH Supervisor

Flip kart Pvt. Ltd.
07.2021 - 05.2022

Picker to Problem Solver

Amazon Pvt. Ltd.
01.2019 - 06.2021

B.Com -

Chaudhary charan singh university

High school and Intermediate - Commerce

Gilrs Inter College

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ANJU .