Anju Hemant Barot

Roles & Responsibilities

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Motivated team to achieve optimal results through effective communication and interpersonal skills.
• Prepared and shared the daily, monthly and quarterly reports of all individuals and the team with client and company.
• Demonstrated excellent problem-solving and decision-making skills in resolving conflicts between team members.
• Created clear roles and responsibilities for each member of the team based on strengths and weaknesses.
• Delegated tasks to team members according to project requirements and employee strengths.

Roles & Responsibilties

• Responded to team member's queries and issues
• Doing Quality check of team member’s work
• Managing work to be finished in given tat in the absence of team leader
• Led a team of junior consultants, providing mentorship and guidance in achieving their professional goals.
• Conducted thorough reference checks to verify candidate credentials and minimize potential risks associated with poor hiring decisions.
• Advocated for staff members, helping to identify and resolve conflicts.
• Assisted with writing job postings and job descriptions for boards.
• Collaborated with managers to identify and address employee relations issues.

Achievement

• Won the STAR PERFORMER award

Roles & Responsibilities

• Administered, allocated, and verified the tasks as allocated to the team member
• Developed work schedules for the junior team members; balance the workload in compliance with Schedules and deadlines
• Trained and instructed the new and existing team members regarding the workflow procedure
• Ensured whether the team members have entered the accurate details, which include patient name, date of appointment, and payment details
• Finding and updating details of the patient in a company's software for which date and treatment payments have been received and for which it has been denied from the insurance company
• Checked the accuracy of the data entered by the junior team members and updated them for their mistakes
• Responded to team member's queries and issues; redirected them to a specific department for further procedure for their complaints
• Updated junior team members of the process regarding new updates
• Prepared and submitted reports related to daily work to the Manager
• If required, referred and trained the new joiners of the company

Achievement

• Won the STAR PERFORMER award 4 times

Roles & Responsibilities

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Achievement

• Won the TOP GUN award for a quarter