Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
Generic
Anju Krishna

Anju Krishna

Data Analyst
Bangalore

Summary

Dynamic Senior Associate with expertise in MS Excel and client management. Successfully enhanced client satisfaction through effective communication and timely resolution of technical issues. Proven ability to create insightful reports and train new team members, driving operational excellence and fostering strong client relationships.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Senior Associate

Genpact India Pvt ltd.
09.2023 - Current
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Improved client satisfaction by quickly and efficiently managed the adhoc's and other priority requests
  • Create adhoc reports for clients based on the sales data for multiple frequencies
  • Handling weekly calls with end clients to discuss the challenges and new ideas
  • Managed client relations through communication and helpful interactions
  • Identifies client's technical issues and assign the respective team for the problem solution
  • Quality checks on the reports and the requests
  • SME in internal tools for the report's creation
  • Create Excel reports for the clients based on requirements
  • Trained new members in the team on tools and client management

Associate

Genpact India Pvt ltd.
09.2021 - 08.2023
  • Working on the Adhoc requests and create excel reports based on the client requirement
  • Generating and managing the ID's and Passwords for the new clients
  • Resolving the technical issues/challenges faced by the new and the existing clients
  • Provided product price information to the customers
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
  • Weekly calls with clients to discuss about the project status, issues, and other challenges

Education

BTech -

KVM College of Engineering & IT
08.2012 - 05.2016

Skills

  • MS Excel ( Pivot table, VLOOKUP, HLOOKUP etc)

  • Microsoft 365

  • Power Point

  • Python (Basic knowledge)

  • Power BI (Basic Knowledge)

  • Business Intelligence

  • New hire training

  • Client interaction (Through calls and emails)

  • Client management

  • Good communication

  • Risk Management

Certification

Lean Six Sigma

Accomplishments

  • Achieved CSAT awards for completing the adhoc projects with accuracy and efficiency
  • Received Bronze awards multiple times for the outstanding performance

Interests

Learning new technologies
Leadership skills

Timeline

Business Intelligence using Power BI

04-2024

Senior Associate

Genpact India Pvt ltd.
09.2023 - Current

Lean Six Sigma

06-2022

Associate

Genpact India Pvt ltd.
09.2021 - 08.2023

BTech -

KVM College of Engineering & IT
08.2012 - 05.2016

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Anju KrishnaData Analyst