Summary
Overview
Work History
Education
Skills
Timeline
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Anju M

Senior User Assistance Developer
Trivandrum

Summary

Experienced Senior Technical Writer with over 14 years of experience in Financial, Pharmaceutical, ERP and Cloud Infrastructure domains. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of technical writing processes and guidelines. Excellent reputation for resolving problems and improving customer satisfaction. Well-versed with tools such as Madcap Flare, Oxygen XML Editor, HyperSnap and Snagit.

Skilled technical communicator with strong aptitude for creating clear, concise, and user-friendly documentation. Known for ability to collaborate effectively within teams and adapt to evolving project needs. Expertise includes technical writing, content development, and editing, paired with results-driven mindset that consistently meets and exceeds project goals. Recognized for reliability, adaptability, and keen attention to detail that enhances overall project success.

Overview

14
14
years of professional experience

Work History

Senior Technical Writer

Oracle
11.2021 - Current
  • Mentored junior technical writers, providing guidance on best practices and fostering professional development within the team.
  • Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
  • Increased user satisfaction with software products by creating clear, concise, and accurate help files and user manuals.
  • Reduced customer support inquiries by 15% by producing easy-to-understand troubleshooting guides and FAQs for end users.
  • Earned a reputation for consistently delivering high-quality work within tight deadlines, resulting in increased responsibility and leadership opportunities.
  • Organized regular meetings with stakeholders to gather feedback on documentation needs, ensuring alignment between project goals and end-user requirements.
  • Collaborated with cross-functional teams to gather information and ensure accuracy of technical content in product releases.
  • Optimized internal knowledge base by reorganizing existing articles and adding new content to address common questions or issues raised by employees.
  • Conducted thorough research on emerging industry trends, incorporating relevant findings into updated technical documents.
  • Championed continuous improvement initiatives within the documentation team, resulting in more streamlined processes and higher-quality outputs.

Senior Lead - Technical Writing

Envestnet
12.2020 - 09.2021
  • Worked with subject matter experts to write release notes and product documentation.
  • Reviewed and modified existing documentation to make sure it is up-to-date.
  • Contributed to project management activities like tracking status of document completion of all team members.
  • Maintained energy and enthusiasm in a fast-paced environment.
  • Worked flexible hours

Technical Writer - Analyst

Fiserv
11.2019 - 12.2020
  • Delivered multiple documents such as Release Notes, Installation Guides and Upgrade Instructions for multiple products.
  • Contributed to knowledge base articles.
  • Analyzed current documentation processes and suggested improvements.
  • Peer-reviewed content and ensured that it adhered to acceptable quality standards.
  • Migrated content to new templates for improving customer experience.
  • Devised a content strategy for multiple projects.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Created information architecture to format content and method of distribution.
  • Analyzed developments in field to update instruction literature.

Documentation Lead

Tata Consultancy Services
10.2015 - 10.2019
  • Created technical and end user documentation for a leading pharmaceutical client.
  • Created document templates.
  • Peer-reviewed documents to ensure quality output.
  • Prepared checklists as per project requirements for ensuring the quality of documents.
  • Conducted Root Cause Analysis and brainstorming sessions to ensure customer satisfaction.
  • Conducted web-based and classroom training sessions related to documentation to enhance the skill set of team members.
  • Managed a team of 4 associates who were responsible for uploading files and tracking approval workflow through Veeva Vault PromoMats.
  • Created and edited localization-friendly content for assets that include emails, electronic aids and websites, which were used for marketing campaigns.

Developer

Tata Consultancy Services
07.2011 - 10.2015
  • Created and reviewed functional and technical specifications.
  • Reviewed code to ensure that it maintains coding standards.
  • Used bug-tracking tool Radar for defect containment and causal analysis in production and UAT environments.
  • Performed Unit testing, System testing and Integration testing.
  • Performed impact analysis for the new changes to be incorporated in projects.
  • Developed on-demand and scheduled tax reports as required by client's tax department using Oracle PL/SQL and Teradata.

Education

Bachelor of Technology (B.Tech) - Computer Science And Engineering

Rajiv Gandhi Institute of Technology

Skills

Technical Writing

User experience focus

Peer review coordination

Content strategy development

Style guide adherence

Multimedia content creation

Accessibility standards compliance

Information architecture design

Document repository management

Usability testing

Timeline

Senior Technical Writer

Oracle
11.2021 - Current

Senior Lead - Technical Writing

Envestnet
12.2020 - 09.2021

Technical Writer - Analyst

Fiserv
11.2019 - 12.2020

Documentation Lead

Tata Consultancy Services
10.2015 - 10.2019

Developer

Tata Consultancy Services
07.2011 - 10.2015

Bachelor of Technology (B.Tech) - Computer Science And Engineering

Rajiv Gandhi Institute of Technology

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Anju MSenior User Assistance Developer