Anju Menon

Calculate most accurate premium from the respective insurance web portals and providing the same to sales consultants.

- Issuance, Endorsements and Cancellations of Motor Insurance.

- Work closely with other jobs functions in the company to improve overall service level.

- Immediate Reporting to important issues (service, operational, HR) to direct senior level, propose solutions where ever possible.

- As a part of Motor Team, and have led the team successfully in achieving consistent growth over the past 3 years.

- Identifying the errors and issuing timely coaching and appropriate actions to the associate and issue corrective coaching’s.

- Identifying the correct Insurance Company to be placed once a high valued vehicle comes for competitive rates.

- Bargaining with the various Insurance Companies for a better rate for high valued vehicle.

- Timely action to retain customer and ensure customer satisfaction.

- Timely refund for the cancellations within the TAT.

- Handling of the Escalations and maintaining the Customer Satisfaction-Quick resolution to issues within the short deadlines- varying from 1 Hr to 1 day.

- All the Claims (Motor & Medical) is handled by my team and maintaining the TAT for the services provided from our side.

- Renewal retention is maintained by giving the maximum Post-Sales Support.

- All the Lost Lead analysis are done from me on the Operations side and picking up the Wrong Tagged Cases.

- Getting Tie up with Garages of Dubai to start a Different Venture by giving Panel of Garages with Our Brokers and giving additional services to our clients on a discounted rate to maintain the Service Standard.

- Client Interaction & Calibration Calls

- Identify Process Gap and bridge Goal

- Maintaining the CSAT score by my Team.

- Act as an interface between the team and the management and all Support functions so that the team operates smoothly at the highest efficiency and within the prescribed norms.

- Received the Best Performer Award in 2019 for Motor Underwriting.

- Received the CEO Impeccable performance award in 2018.

-Managing a team of 15 on an average and making them meet there SLA on a daily basis

- Managed for on call sales with a maximum Revenue of AED 95000/- making the highest Revenue for the year.

- Attended Field Training on Deputation to Dubai.

- Direct Client Meetings at Dubai.

- Direct Oman Insurance and MetLife Insurance training Completed.

- Maintaining the Customer Relation by supporting the queries for Internet Banking.

- Achieved the Best Quality for the inbound calls which was handled.

- Customer focus and adaptable with different personality types.

- Possess Leadership Role. Develop and maintaining strong customer relationship.

- Also did outbound calls to customers for various verification process.

- Making the colleges to have a tie up with the company for Campus selection Training.

Had achieved a Target of 2 colleges in a month and attended the Training for Soft Skills.

- Completed the Training from Infosys Technologies for Software Engineer successfully and was placed at Chandigarh.

- Dealt with Java, SQL Server, C, C++ and made projects for Sabah Online successfully.

- Completed the training on Stream Open Systems (HTML Script, Advanced Unix, Oracle, Perl Programming and RDBMS).