ANJU NAIR

• Identified delinquent accounts, took appropriate action, and recorded pertinent notes in system.
• Communicated with sales team and customers regarding account status, orders, and payments, builds customer relationships.
• Analyzed credit service bureau data as needed and recommended changes required to credit limit or collection actions.
• Identified high risk /delinquent accounts and initiated collection action.
• Action included but was not limited to placing orders on hold and contacting customer for payment via email, or phone.
• Documented customer contact and collection action taken in accounts receivable system and physical file as needed.
• Made recommendations on accounts receivable reserve for accounts within assigned portfolio.
• Provided input and necessary guidance for the escalation.
• Developed customer relationships and understood how the customer fits into company strategy.

• Calculates and processes deferred incentive payments within the parameters of the contract.
• Calculating Guaranteed service returns and claims.

• Calculates estimated future deferred incentive obligations based on current volume/revenue data.

• Monitors and maintains timing of accrual reversals to coincide with payments.

• Communicates information and clarification to site management, upper management, Pricing, F&A and Business Development.
Analyst – Account Receivable
• Provided timely, insightful, actionable, and accurate cash posting.
• Responsible for all cash posting including lockbox, ACH wires, credit card payments.
• Recorded customer payments for Costco, Wal-Mart, Target, Amazon, T- mobile.
• Researched remittance and transaction details to resolve disputed amounts.
• Analyzed accounts for patterns and determining process change resolutions.
• Assisted in reporting for collections, overcharges, charge-backs, and bad debt.

• Extracting daily sales report.

• Verify the customer receipts and details from SAP.

• Formatting the report and uploading CSV converted report into SAP.

• Reconciling financial discrepancies by collecting and analysing exception report.

• Finalise monthly balance and preparing month-end reconciliation.

• Working on the debit note and credit note.

• Reporting audit files and query report to on shore and off shore clients.

• Review and update of the DPM.

• Training New Joiners.