Anju Sathish

• As an Inside Sales Specialist, I am responsible for approving webshop registrations and ensuring a seamless onboarding experience for new users.
• Providing pre-sales support by assisting customers with online web shop quotations, addressing inquiries, and guiding them through the process.
• I am also responsible for maintaining and updating data in CRM and SAP, ensuring data accuracy and efficiency in sales operations. By coordinating with internal teams and customers, I help streamline the sales cycle, enhance customer satisfaction, and drive business efficiency.
• Additionally, I manage follow-ups on purchase orders (POs) and quotations, ensuring timely responses, and smooth order processing.
• Create regional reports on revenue, tracking sales performance, and providing insights to support business decisions. Furthermore, I take care of all customer interactions, ensuring they receive prompt assistance, and oversee special products, ensuring accurate handling and support.
• Supported the sales team in achieving monthly and quarterly sales targets by providing administrative and technical support.
• Created technical documents, such as user manuals, training materials, and presentations.
• Coordinated meetings between internal stakeholders and external vendors.

• Managed the end-to-end process of creating and maintaining opportunities in Salesforce, ensuring that all relevant data is accurately entered and tracked.
• Creating Opportunities based on the Implemented validation rules and automated checks to ensure data quality and consistency during opportunity creation
• Defined and managed opportunity stages and their criteria to accurately reflect the sales process and improve pipeline visibility.
• Utilized workflows, process builder, and flows to automate opportunity creation and updates, reducing manual input and minimizing errors. ( Using Automation Tool called Ashwa)
• Developed sound knowledge on "Salesforce Sales Cloud" and "CPQ"
• Developed and maintained custom reports and dashboards to monitor newly created opportunities, track their progress, and measure sales performance.(Pending Orders Report )
• Responsible to get the necessary approvals from Sales Managers in case of any discrepancy of closing orders.
  POC for APAC ( India ) for order closure and reporting.

Case Management

• POC of Case Management of 11 team members End to end with customer success by helping in solving the queries of the Sales flowed into Queue (SFDC)
• Provided weekly, monthly, and quarterly reporting/metrics for Case Management through built Macros.
  Order allocation process, manage the work distribution for a team of 15.
• Responsible for case allocation to the team and pending cases report and completely monitoring on the CMT process.

• Working on the whole Customers NPS tool actively on all the different regions and customers of the company Carl Zeiss.
• Collected NPS data and analyzed the results to identify trends, strengths, and areas for improvement, and monitored NPS trends over time and provided regular updates to senior management, highlighting key areas of progress and ongoing challenges.
• Implemented processes by collaborating with sales, marketing, and product teams to address customer feedback, improve product offerings, and enhance overall customer experience by following up with detractors and promoters to address concerns and capitalize on positive feedback.
• Managing the customer inquiries received globally and routing them based on the priorities and concerns to the respective teams for further actions.

• Creating Quotation for customer which are based at Spain Italy and Portugal countries
• Checking and verifying Quotation before sending it to customer
• Discussing directly with customer about Price with respect to quote
• Worked on SAP CRM tool
• Preparing quotes on Italy and Spanish customers in CRM tool
• Proficient knowledge with SFDC Lightning (Sales force)
• Worked with MS office to prepare PPT's, Excel documentation and MS word Statistics
• Worked with Microsoft Outlook thoroughly by drafting mails to customer
• Working with customer segmentation team and giving continuous support for Ad hoc project (Gauss Documentation)
• Working in the queue management process for western European countries.
• Proven ability to learn quickly and adapt to new situations.