Badminton
Anju Singh
Manager Logistics International Import Export
New Delhi
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Manager International Import/export Documents/
Blue Dart Express Limited
New Delhi
10.2005 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Handling complaint claims as per company norms. Maintaining all records.
- Customer virtual and face to face meetings to maintain good business relationship And introduce team.
- Tracking special VIP movements, monitoring festival rakhi movement & exam icai, cbse movement with team , handling import pick ups from.220 countries, expert in import &export documentation. Interaction with customs for permission.
- Training to operation team.
- Handling multiple Dhl modules like Gema (global event management application)
- Handling SCM ( special clearance module)
- Handling CSV (import pick up).
Cargo Officer
Worked With CSC At Airport (Dutch Airline Amsterdam)erdam
New Delhi
12.2003 - 06.2005
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Sending telex to Amsterdam flight loading and unloading, sharing manifest.
- Cargo planning in flight like segregate DG goods, valuable goods like jewellery, pearls, cylinders planning in flight.preparing flight manifest.
- Coordinating with customs/AAI for lost and found shipments, taking permission.
- Issuing DO to freight forwarders.
- Handling counter , deposit DO money in Bank at Airport.
- Coordinating with embassy officers for diplomatic goods, preparing MAWB for US embassy, British Airways etc.
- Maintaining good customer relationship.
Education
Diploma - MBA International Business Mktg Ops
IMT Gaziabad
Faridabad 10.2023 - 02.2024
Bachelor Of Arts - Hindi Honours
Delhi University
New Delhi 03.2021 - 02.2022
Skills
Teamwork and Collaboration
Decision-Making
ESS waiver
Performance Management
Interests
Create happy environment playfully Nature
Chanting in free time
Playing badminton
Badminton matches organising within a company group.
Time to time refresh team with organising family picnic
Sports activities once in a year
Prize 🏆 Distributions
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Diploma - MBA International Business Mktg Ops
IMT Gaziabad
10.2023 - 02.2024
Bachelor Of Arts - Hindi Honours
Delhi University
03.2021 - 02.2022
Manager International Import/export Documents/
Blue Dart Express Limited
10.2005 - Current
Cargo Officer
Worked With CSC At Airport (Dutch Airline Amsterdam)erdam
12.2003 - 06.2005