ANJU S KUMAR
Dubai
Summary
Dynamic telemarketing executive with proven success at Matrimony DMCC in driving customer retention and revenue growth. Expert in cross-selling strategies and advanced marketing skills, I excel in delivering exceptional customer service while implementing effective call plans. Committed to achieving results and enhancing client satisfaction through tailored solutions.
Overview
16
16
years of professional experience
Work History
Telemarketing Executive
Matrimony DMCC
Dubai
02.2020 - Current
- Call existing customers as well as 'cold' prospects, based at systematic generated call schedules or a self developed call plan, on a regular basis in view of safeguarding existing revenue and/or obtaining additional revenue
- Deal with incoming enquiries and act on provided leads to generate new customers
- Set up call plans in cooperation with the Head of Sales and Marketing department
- Execute consistent Telesales standards and tools
Subject Matter Expert
Matrimony.com Pvt Ltd
Chennai
01.2015 - 01.2020
- Received and responded to multiple live chats.
- Gathered credentials and verify required information.
- Actively listened to the customer, taking their request for product or services.
- Developed/presented customer service solutions and/or suggest additional items
- Ability to communicate clearly and professionally in a written format.
Marketing Executive
BIG DREAM MEDIA
01.2012 - 01.2015
- Contact businesses and private individuals to promote products and services
- Solicit orders for goods and services over the telephone
- Explain the product or service to potential customers
- Obtain customer information including names and addresses
- Record customer details including reaction to the product or service offered
- Input order details into the computer system
- Issue and maintain bills of transactions.
Customer Service Executive
Polaris Global Service Pvt Ltd
Chennai
01.2010 - 01.2012
- Applied positive customer service approach to increase satisfaction levels.
- Generated Key Performance Indicator reporting to drive better performance.
- Completed opening and closing procedures, from product replenishment to budget control.
- Managed on-site evaluations, internal audits and customer surveys.
- Received and processed stock using inventory management system.
- Analysed data and information to identify issues and create tailored solutions.
- Processed invoices and payment runs with complete accuracy.
- Managed teams by overseeing hiring, training and professional growth.
Education
Electronics & Communication Eng. -
Tamilnadu DOTE
TamilnaduSkills
- General sales administration
- Cross selling strategies
- Customer retention strategies
- Strong Customer Service Skills
- Advanced Marketing Skills
- Promotions planning skills
Languages
- English
- Malayalam
- Tamil
- Hindi
Timeline
Telemarketing Executive
Matrimony DMCC
02.2020 - Current
Subject Matter Expert
Matrimony.com Pvt Ltd
01.2015 - 01.2020
Marketing Executive
BIG DREAM MEDIA
01.2012 - 01.2015
Customer Service Executive
Polaris Global Service Pvt Ltd
01.2010 - 01.2012
Electronics & Communication Eng. -
Tamilnadu DOTE