ANJU T G
Account Coordinator
Bengaluru
Summary
Dynamic Account Coordinator with nearly 3 years of hands-on experience in project coordination and content localization. Successfully managed over 1,400 projects with zero rework and 100% on-time delivery. Skilled in streamlining workflows, mitigating risks, and ensuring high levels of client satisfaction. Proven track record of driving operational excellence, improving team efficiency, and consistently contributing to organizational growth. Recognized for delivering quality outcomes and exceeding performance expectations.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Account Coordinator
Deluxe Media & Entertainment
09.2024 - Current
- Streamlined workflows to meet diverse client requirements through effective cross-functional collaboration, ensuring 100% compliance with company protocols and strengthening long-term client relationships.
- Anticipated and addressed potential project roadblocks, implemented contingency plans, and led consistent follow-ups with production teams to maintain uninterrupted project momentum and on-time delivery.
- Resolved critical workflow repository errors for all delivery platforms of Warner Bros., securing seamless operations and client satisfaction across global systems.
- Trained and mentored 7+ team members on production and delivery processes, resulting in a 35% reduction in turnaround time and boosting team efficiency.
- Proactively mitigated risks and upheld a 100% client escalation-free record over a 6-month period through foresight, coordination, and prompt issue resolution.
- Prevented multiple project IDs from escalation by applying strong attention to detail, process expertise, and timely interventions, ensuring smooth execution and client trust.
Project Coordinator
Deluxe Media & Entertainment
05.2022 - 09.2024
- Managed end-to-end subtitling production cycles for high-profile clients including Warner Bros. HE & Digital, Amazon, and Sony, ensuring timely, high-quality content delivery.
- Successfully delivered 1,400+ projects across 4,800+ language streams with a 100% on-time delivery rate and zero redeliveries, demonstrating precision and reliability.
- Implemented a structured risk management framework, resulting in a 40% reduction in client escalations and enhancing overall project stability.
- Received direct positive client feedback, contributing to a 70% increase in client satisfaction and long-term retention.
- Proactively developed and executed risk mitigation strategies, allowing early identification and resolution of potential issues and significantly lowering escalation instances.
- Trained new hires and team members on client-specific workflows and platform tools, improving team productivity by 20%.
- Led user testing for internal platform updates, uncovering and reporting 6+ critical system issues, directly influencing platform enhancements and usability.
Logistics Manager
Janatha Super Bazaar
02.2021 - 05.2022
- Managed a large-scale distribution network across Northern Kerala, consistently driving an average monthly turnover of ₹1 crore through efficient operations and client relationship management.
- Reduced customer complaints by 90% by identifying process inefficiencies, enhancing communication, and implementing strong negotiation and quality control protocols.
- Designed and implemented a warehouse system that led to a 15% reduction in logistics costs, while maintaining on-time delivery performance.
- Conducted pre-account opening assessments, gathering client data, verifying payments, and identifying unique customer needs to deliver tailored service experiences.
- Optimized stock levels using demand forecasting techniques, resulting in a 40% increase in order fulfillment accuracy and reduced stockouts.
- Developed and maintained departmental budgets using Tally and Excel, achieving a 10% annual cost reduction through financial oversight and strategic planning.
Program Coordinator
EFFORT
01.2020 - 02.2021
- Coordinated and executed 20+ educational programs and events, positively impacting the learning experience of 500+ students through effective planning and stakeholder collaboration.
- Delivered motivational sessions to over 100 students, fostering increased student engagement, confidence, and morale.
- Identified and proposed key process improvements, leading to a 20% boost in organizational efficiency and smoother program operations.
Education
M.Sc. - Forensic Science
Amity University
07.2015 - 05.2017
B.Sc. - Chemistry
Calicut University
06.2012 - 06.2015
Skills
Tally ERP 9
Accomplishments
Customer First Award – Deluxe Media & Entertainment
Honored for consistently going above and beyond in client service by prioritizing customer needs, resolving issues promptly, and proactively driving improvements through feedback-driven initiatives—resulting in enhanced client satisfaction and loyalty.
Timeline
Account Coordinator
Deluxe Media & Entertainment
09.2024 - Current
Project Coordinator
Deluxe Media & Entertainment
05.2022 - 09.2024
Logistics Manager
Janatha Super Bazaar
02.2021 - 05.2022
Program Coordinator
EFFORT
01.2020 - 02.2021
M.Sc. - Forensic Science
Amity University
07.2015 - 05.2017
B.Sc. - Chemistry
Calicut University
06.2012 - 06.2015
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