Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Anjum Jahagirdar
Certified Professional Scrum Master
Pune
Summary
Overview
10
years of professional experience
6
years of post-secondary education
4
Certifications
Work History
TATA CONSULTANCY SERVICESPune
Scrum Master, Lead
03.2016 - Current
Job overview
- Applied agile methodology to shorten cycle time and achieve target margins.
- Led sprint reviews and planning meetings to promote full team engagement.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Worked to provide continuous improvement for product development lifecycle.
- Coordinated with external vendors to deliver IT project components.
- Updated customers and senior leaders on progress and roadblocks.
- Established and enforced project timelines and deadlines.
- Monitored and tracked project progress to support timely completion.
- Communicated project updates to stakeholders at all levels.
- Wrote, updated and maintained project documentation.
- Led cross-functional teams to successfully complete IT projects.
- Partnered with project team members to identify and quickly address problems.
- Created and implemented contingency plans to address potential risks.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
Concentrix Daksh Services, India PVT LTDPune
Process Associate
05.2015 - 03.2016
Job overview
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Monitored and reported on process performance to verify compliance with established standards.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
WNS GLOBAL SERVICES PVT LTDPune
Sr. Associate
07.2013 - 05.2015
Job overview
- Spoke to customers in native language to increase loyalty and establish relationships.
- Trained and supported new team members, maintaining culture of collaboration.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Served as keyholder, overseeing business opening and closing operations.
- Defined work plans in alignment with stakeholder requirements.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
- Greeted customers and offered assistance for increased customer satisfaction.
- Trained and mentored junior staff on customer service strategies and techniques.
- Utilized customer feedback to improve product offerings.
Education
D.Y.Patil UniversityPune
Masters from Business
Administration
01.2023 - Current
University Overview
Yashwantrao Chavan OpenUniversityPune
Bachelors in Arts from English
03.2017 - 08.2021
University Overview
First Class with Distinction
Zadbuke College Barshi
HSC from Science
03.2005 - 02.2006
University Overview
Skills
Quality assurance
Certification
PSM1
Availability
See my work availability
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Available
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Quote
The way to get started is to quit talking and begin doing.
Timeline
D.Y.Patil University
Masters from Business
Administration
01.2023 - Current
Yashwantrao Chavan OpenUniversity
Bachelors in Arts from English
03.2017 - 08.2021
Scrum Master, Lead
TATA CONSULTANCY SERVICES
03.2016 - Current
Process Associate
Concentrix Daksh Services, India PVT LTD
05.2015 - 03.2016
Sr. Associate
WNS GLOBAL SERVICES PVT LTD
07.2013 - 05.2015
Zadbuke College
HSC from Science
03.2005 - 02.2006
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