Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Anjum Jahagirdar
Certified Professional Scrum Master
Pune
Summary
Overview
10
years of professional experience
6
years of post-secondary education
4
Certifications
Work History
TATA CONSULTANCY SERVICESPune
Scrum Master, Lead
03.2016 - Current
Job overview
- Applied agile methodology to shorten cycle time and achieve target margins.
- Led sprint reviews and planning meetings to promote full team engagement.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Worked to provide continuous improvement for product development lifecycle.
- Coordinated with external vendors to deliver IT project components.
- Updated customers and senior leaders on progress and roadblocks.
- Established and enforced project timelines and deadlines.
- Monitored and tracked project progress to support timely completion.
- Communicated project updates to stakeholders at all levels.
- Wrote, updated and maintained project documentation.
- Led cross-functional teams to successfully complete IT projects.
- Partnered with project team members to identify and quickly address problems.
- Created and implemented contingency plans to address potential risks.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
Concentrix Daksh Services, India PVT LTDPune
Process Associate
05.2015 - 03.2016
Job overview
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Monitored and reported on process performance to verify compliance with established standards.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
WNS GLOBAL SERVICES PVT LTDPune
Sr. Associate
07.2013 - 05.2015
Job overview
- Spoke to customers in native language to increase loyalty and establish relationships.
- Trained and supported new team members, maintaining culture of collaboration.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Served as keyholder, overseeing business opening and closing operations.
- Defined work plans in alignment with stakeholder requirements.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
- Greeted customers and offered assistance for increased customer satisfaction.
- Trained and mentored junior staff on customer service strategies and techniques.
- Utilized customer feedback to improve product offerings.
Education
D.Y.Patil UniversityPune
Masters from Business
Administration
01.2023 - Current
University Overview
Yashwantrao Chavan OpenUniversityPune
Bachelors in Arts from English
03.2017 - 08.2021
University Overview
First Class with Distinction
Zadbuke College Barshi
HSC from Science
03.2005 - 02.2006
University Overview
Skills
Quality assurance
Critical Thinking
Excellent Communication
Planning and Coordination
Analytical and Critical Thinking
Dependable and Responsible
Risk mitigation planning
Development team trainings
Project Management
Public Speaking
Customer Interaction
Certification
PSM1
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
D.Y.Patil University
Masters from Business
Administration
01.2023 - Current
Yashwantrao Chavan OpenUniversity
Bachelors in Arts from English
03.2017 - 08.2021
Scrum Master, Lead
TATA CONSULTANCY SERVICES
03.2016 - Current
Process Associate
Concentrix Daksh Services, India PVT LTD
05.2015 - 03.2016
Sr. Associate
WNS GLOBAL SERVICES PVT LTD
07.2013 - 05.2015
Zadbuke College
HSC from Science
03.2005 - 02.2006