Anjum Shikh Matin
Beauty Advisor
Lane 5/27,2nd Floor,South Bhavans Road,Elamakkara, Ernakulam
Summary
Proven Beauty Advisor with a track record of enhancing customer satisfaction and loyalty at BEYOU COSMETICS. Expert in cosmetics and facial care services, leveraging in-depth product knowledge and exceptional customer engagement skills to increase sales revenue. Demonstrated ability to deliver personalized consultations and recommendations, fostering confidence and brand loyalty.
Overview
11
11
years of professional experience
Work History
Beauty Advisor
BEYOU COSMETICS
03.2019 - 02.2020
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Beauty Advisor
Colorbar Cosmetics
02.2015 - 03.2019
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Sales Assistant
ATHIRA GOLD AND SILKS
04.2013 - 02.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Customer Care Representative
Rangoli Sarees Limited
02.2009 - 10.2012
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
High School Diploma -
12TH
Nagpur, India 04.2001 -
Skills
Customer Engagement
Products knowledge
Customer Service
Cosmetics and Facial Care Services
Timeline
Beauty Advisor
BEYOU COSMETICS
03.2019 - 02.2020
Beauty Advisor
Colorbar Cosmetics
02.2015 - 03.2019
Sales Assistant
ATHIRA GOLD AND SILKS
04.2013 - 02.2015
Customer Care Representative
Rangoli Sarees Limited
02.2009 - 10.2012
High School Diploma -
12TH
04.2001 -
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