Anjumol C Naluparayil
Kochi
Summary
Dynamic Business Process Lead with 9.8 years at Tata Consultancy Services, excelling in project management and compliance assurance. Proven track record in driving process improvements and mentoring teams, fostering operational excellence. Adept at data analysis and effective communication, ensuring high customer satisfaction and seamless project execution.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Process Lead
Tata consultancy services
Kochi
11.2015 - Current
- In TCS I have handled different roles and responsibilities in Application support, Infra support teams, software testing teams and later moved to the role of a security delivery head and project management roles (operational). Currently managing an infra support shared team of manufacturing business group.
- Client: Tata motors(MFG), Federal bank(BFSI), Union Gas(Utilities)Duluth trading company (Retail) etc.
- Experience: 9.8 years
- Led process improvement initiatives across multiple projects within the consulting framework.
- Mentored junior staff on best practices for project management and process optimization.
- Prepared status reports on project progress for senior management review.
- Ensured compliance with all relevant internal policies, procedures, and regulations related to business processes.
- Assisted in preparing budgets and resource allocation plans related to process improvement projects.
- Tested end-to-end scenarios for a variety of user roles prior to go-live date for new processes and systems.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sr. Process Executive
Infosys technologies lmt.
Banglore
07.2012 - 07.2013
- It was a process where we have search and display advertisement supporting teams. I have worked for display team. In Display team we troubleshoot the issues in Display Ads. We have different sub process there and I worked in Adshelp team. Adshelp team’s primary role is to troubleshoot and resolve any issues associated with our display ad platforms if we aren’t able to resolve issues ourselves we escalate to the appropriate party, either our internal engineering teams or external technology partner support teams and ensure the user to know what is happening behind the scenes in a timely manner.
- Client: Microsoft (USA).
- Experience: 2.1 years
- Managed daily operations to ensure efficient process workflow and adherence to standards.
- Collaborated with teams to address client queries and provide timely support solutions.
- Developed process documentation to enhance team understanding of standard operating procedures.
- Resolved customer issues by leveraging resources and maintaining service excellence protocols.
- Reviewed customer service requests and provided solutions within specified timelines.
- Established and maintained a continuous improvement culture within the organization.
Education
B.C.A - Computer applications
MG University Kerala
Ramapuram01.2012
Higher secondary -
Lourdes Matha Higher Secondary School
Kerala01.2008
SSLC -
Lourdes Matha Higher Secondary School
Kerala01.2006
Skills
- Fast learner
- Flexibility
- Coordination with multiple teams
- Project management
- Data analysis
- Compliance assurance
- Effective communication
- Quality assurance
- Operational excellence
- Business analysis
- Teamwork
- Professionalism
- Multitasking Abilities
- Crisis management
- Active listening
- Risk management
- Process analysis
- Business continuity planning
- Goal setting
- Operational risk management
Languages
Languages Known: English, Malayalam
Hobbies and Interests
Hobbies: Travelling, cooking
Certification
- ISTQB
- ITIL certification
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Affiliations
- TCS peer counselor member for my location
- Active participation in TCS Cares programs
Disclaimer
I hereby declare that the above written particulars are best of my knowledge and belief. Dated: Place: Anjumol C Naluparayil
Timeline
Business Process Lead
Tata consultancy services
11.2015 - Current
Sr. Process Executive
Infosys technologies lmt.
07.2012 - 07.2013
B.C.A - Computer applications
MG University Kerala
Higher secondary -
Lourdes Matha Higher Secondary School
SSLC -
Lourdes Matha Higher Secondary School