Anju Priya D
Bengaluru
Summary
Highly adaptable team leader with excellent background of quick and effective performance. Committed, Motivated and Highly experienced in boosting customer loyalty through individualized service. Hardworking and Resourceful expert at learning customer needs, desirable planning to meet customers service level agreement, committed to strengthening customer experiences with positivity and professionalism when answering requests.
Overview
7
7
years of professional experience
Work History
Business Development Assosiate
Login Realty-Commercial Real Estate
Bengaluru
03.2023 - Current
- Managed multiple listings at once while prioritizing tasks accordingly.
- Prepared presentations outlining the benefits of potential investments.
- Identified potential buyers through cold calling.
- Negotiated purchase agreements, lease contracts and other related documents. Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Drafted contracts, purchase agreements, closing statements and leases.
SENIOR RESOLUTION SPECIALIST
Byjus-The Learning App
Bengaluru
07.2018 - 11.2022
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
- Met customer call guidelines for service levels, handle time and productivity
- Handling Escalation Calls - customer complaints and Customer Dissatisfaction Calls
- To ensure the optimum performance parameters are met
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
CUSTOMER SUPPORT ASSOCIATE
Byjus-The Learning App
Bengaluru
09.2016 - 07.2018
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided seller support on refunds, posted feedback and policy changes.
- Developed strong customer relationships to encourage repeat business.
Education
B.com - Accounting and Computer Science
Sri Jagadguru Renukacharya College
Bengaluru05-2015
Skills
- Management and Teamwork Skills
- Good exposure towards Excel and other Microsoft office Tools
- Adaptability
- Lead Development
- Product Expertise
- Lead Generation
- Sales Strategy
- Senior Leadership Support
- Good People Management
- Positive attitude, Team Player and Quick learner
- Active Listening Skills
- Customer Relationship Management
- Decision-Making
- Conflict Mediation
- Complaint Resolution
Languages
Kannada
First Language
Hindi
Advanced (C1)
C1
Telugu
Proficient (C2)
C2
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Timeline
Business Development Assosiate
Login Realty-Commercial Real Estate
03.2023 - Current
SENIOR RESOLUTION SPECIALIST
Byjus-The Learning App
07.2018 - 11.2022
CUSTOMER SUPPORT ASSOCIATE
Byjus-The Learning App
09.2016 - 07.2018
B.com - Accounting and Computer Science
Sri Jagadguru Renukacharya College
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