Anju singh
Jaipur
Summary
Dynamic professional with extensive experience at Hdfcbank Ltd. in portfolio management and client engagement. Proven track record in enhancing customer relationships and identifying sales opportunities. Proficient in CRM systems and skilled in delivering exceptional customer service, driving significant growth in client satisfaction and retention.
Overview
8
8
years of professional experience
Work History
Deputy Manager
Hdfcbank Ltd.
Jaipur
07.2022 - Current
- Managed portfolio of domestic account customers, recording and tracking engagement activities through CRM system to enhance customer relationships.
- Increased customer wallet size by identifying and promoting relevant banking products.
- Identified sales opportunities for savings accounts through relationship building with existing customers, driving account growth.
- Kept informed on banking products to deliver tailored service support that meets customer needs.
- Analyzed financial products and recommended appropriate products to clients
Senior Sales Executive
Policybazaar.com web aggregator
Gurgaon
12.2018 - 07.2022
- Addressed escalated customer calls to resolve complex issues.
- Resolved customer queries and complaints, enhancing customer satisfaction.
- Followed up with customers interested in products, increasing engagement with applicable schemes.
- Facilitated customer selection according to various applicable schemes in the organization.
- Accountable for coordinating with execution team.
- Earned recognition from organization and clients for delivering high-quality results.
Education
Post Graduate Diploma - Banking Management PGDBM
Times Pro Lucknow
LucknowMaster of Arts - Arts
CSJMU Kanpur University
Kanpur NagarBachelors in Arts - Arts
CSJMU Kanpur University
Kanpur nagarIntermediate -
Shri B.M.S Inter college Kanpur
Kanpur NagarHigh School -
Shri B.M.S Inter College Kanpur
kanpur nagarSkills
- Software: Loan management, Banking software, Citrix, Financial services, CRM, Empower, Document management, Tableau
- Email: Outlook, Gmail
- Domain: Core banking, Finance, Customer service
- Others: MS Excel, PowerPoint, Word
- Client management
- Portfolio management
- CRM management
- Customer service
- Customer relationship
- Team collaboration
- Client engagement
- Relationship building
Personal Information
Title: Deputy Manager
LANGUAGES
Hindi, English, Full Professional Proficiency
INTERESTS
Cooking and singing
Accomplishments
- Customer Service Excellence Award — Recognized for providing excellent customer service and effectively resolving customer queries and escalations.
Internal Banking Contest Recognition — Qualified for an internal banking sales contest and received recognition for performance.
Timeline
Deputy Manager
Hdfcbank Ltd.
07.2022 - Current
Senior Sales Executive
Policybazaar.com web aggregator
12.2018 - 07.2022
Post Graduate Diploma - Banking Management PGDBM
Times Pro Lucknow
Master of Arts - Arts
CSJMU Kanpur University
Bachelors in Arts - Arts
CSJMU Kanpur University
Intermediate -
Shri B.M.S Inter college Kanpur
High School -
Shri B.M.S Inter College Kanpur