Finacle
Anjusmita Das Chatterjee
Ex- ICICI Bank Customer Service Officer
Ankleshwar, Dt.- Bharuch
Summary
Dedicated Customer Service Officer with knowledge of all banking products and services delivery and proven multitasking abilities. Committed to maintaining professional relationships with all bank customers to increase profitability and drive business results.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Customer Service Officer
ICICI Bank
Tinsukia, Assam
07.2013 - 08.2014
- Handled large volumes of Cash and Cheques and its storing & operating in Vault everyday as ICICI Tinsukia Branch is a major Business hub.
- Well versed with Accounting softwares and Electronic Banking systems, vis-a-vis Finacle etc.
- Marketing and Selling of Bank products and sevices (vis-a-vis insurances, FDs, Current and Savings Accounts) and reach out to new customers in an already explored & developed business hub
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
Education
PGDBO (Post Graduate Diploma In Banking Operations - Banking Operations
NIIT Guwahati
Panbazar, Guwahati, Assam 07.2013 - 10.2013
Bachelor Of Arts And Law (Honors), BALLB - Arts & Law
J B LAW COLLEGE GUWAHATI UNIVERSITY
Guwahati 07.2007 - 06.2012
Skills
Handling Large Volumes of Cash
undefinedSoftware
M/S Excel
M/S Powerpoint
M/S Word
Timeline
Customer Service Officer
ICICI Bank
07.2013 - 08.2014
PGDBO (Post Graduate Diploma In Banking Operations - Banking Operations
NIIT Guwahati
07.2013 - 10.2013
Bachelor Of Arts And Law (Honors), BALLB - Arts & Law
J B LAW COLLEGE GUWAHATI UNIVERSITY
07.2007 - 06.2012
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