Ankan Das

Accurately input, update, and maintain records in databases

Verify and correct data discrepancies or inconsistencies.

Cross-check information for errors or missing details.

Ensure data integrity by following company guidelines.

Conduct quality checks to maintain accuracy.

Organize and store files in digital or physical formats.

Retrieve and update records when required.

Follow compliance and security measures to protect sensitive information.

• Implemented new protocols to optimize team performance and deliver consistent results.
• Monitored key performance indicators to ensure continuous improvement in service quality.
• Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
• Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.

• Maintained high-quality communication with customerss, resulting in increased customers retention and loyalty.
• Created personalized responses based on specific customer needs, leading to higher levels of satisfaction.
• Identified trends and patterns in customer inquiries, allowing for proactive solutions to common problems.
• Actively participated in team meetings and contributed valuable insights that led to improvements in overall service delivery.
• Assisted colleagues during peak periods or vacations, ensuring a seamless continuity of service for customers.
• Reduced response times by effectively utilizing email management tools and resources.