Work Preference
Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic
Open To Work

Ankana Choudhury

Kolkata

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

Hybrid

Summary

Order to Cash professional with over 5 years of experience in the logistics and supply chain industry. Proven track record of building trusted partnerships with sales teams and customers, eectively managing commercial processes, and implementing customer-centric solutions. Adept at resolving complex issues through cross-functional collaboration while maintaining high service quality standards. Skilled in leveraging analytical tools to drive process improvements and ensure customer satisfaction.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

ASSOCIATE CONSULTANT, COMMERCIAL MANAGEMENT - ORDER TO CASH

Capgemini
Kolkata
12.2024 - Current
  • End-to-end managed order fulfillment process that includes production, delivery, invoicing, and receivables, guaranteeing the accuracy of information on both SAP ECC and S/4HANA systems.
  • Collaboration with Sales Representatives to assist in key accounts, meeting operational objectives and marketing initiatives.
  • Purchase order analysis and assistance in the creation of the same.
  • Effective cross-function communication to build long-term relationships and generate growth for the business.
  • Managed the allocation process by working with customers to ensure commitment and customer satisfaction.
  • Resolved customer complaints and concerns through proactive analysis of requirements and cross-functional teams for immediate action.
  • Implemented logistics solutions by improving processes for implementation, leading to increased customer satisfaction metrics.

CSR COMMERCIAL MANAGEMENT - ORDER TO CASH

RHI Magnesita India Limited
Kolkata
09.2023 - 11.2024
  • Ensured effective commercial operations by managing key-customer order processing from sales order initiation to collection management, ensuring adherence to contracted service levels and timely fulfillment strictly following the established pricing guidelines.
  • Cultivated strong relationships with customers to maximize growth and enhance overall logistics experiences.
  • Supported order handling processes in coordination and follow-ups with overseas production sites in line with directives from sales team to maintain alignment.
  • Ensured timely contract renewals and customer data management.
  • Monitored performance through analytical dashboards, highlighting key metrics against customer SLAs and inventory management.

SR. EXECUTIVE (ASST. MANAGER) - OPERATION

IP Integrated Services Pvt Ltd
Gurugram
12.2022 - 06.2023
  • Created daily performance reports to monitor operational key metrics and vehicle placement.
  • Monitored targets and reported on productivity and operational issues to senior management.
  • Analyzed data using Advanced Excel to develop dashboards showcasing inventory levels and SLA performance.
  • Facilitated cross-functional team projects within operations to enhance overall efficiency.
  • Collaborated with leadership to support key initiatives ensuring alignment with operational goals.
  • Generated monthly sales reports for submission to Heads of Departments, ensuring data accuracy.
  • Presented key metrics and maintained accurate databases of client information for transparency.
  • Resolved customer issues promptly by leveraging cross-departmental resources for effective solutions.

Operations Analyst

IP Integrated Services Pvt Ltd
Gurugram
11.2021 - 12.2022
  • Reviewed and summarized information submission to CEO.
  • Collected, analyzed and presented data to senior management aiding in better performance of the organisation.
  • Followed up on deadlines and commitments from senior management.
  • Reviewed and provided valuable actionable recommendations based on the findings that drive tangible business.
  • Conducted analysis to address business opportunities for enhancing efficiency of the enterprise.

Operations Intern

IP Integrated Services Pvt Ltd
Gurugram
03.2019 - 10.2021
  • By closely examining the logistics company's work processes and working closely with various departments, gained insights into how the organization maximizes its resources.
  • Conducting research on trends within the industry and creating informative presentations.
  • Communicate and collaborate with multiple departments to ensure timely completion of projects.
  • Coordinating with other departments to integrate logistics with business systems or processes, such as customer sales, order management and shipping.

Education

MBA - Transportation & Logistics Management

Indian Institute of Social Welfare and Business Management
07.2017 - 06.2019

Skills

  • Customer Relationship Management
  • Commercial Process Overseeing & Implementation
  • Customer-Centric Problem Resolution
  • Stakeholder Communication & Collaboration
  • Analytical Reporting & Dashboard Creation
  • Supply Chain & Logistics Operations
  • SAP SD for Order Processing - Microsoft Excel for Reporting - OTM for shipment management

Projects

Intern - Warehousing, LG Electronics, 06/01/18, 07/31/18, Learning about the inbound and outbound processes, as well as inventory and space optimization in the LG warehouse (Kolkata).

Timeline

ASSOCIATE CONSULTANT, COMMERCIAL MANAGEMENT - ORDER TO CASH

Capgemini
12.2024 - Current

CSR COMMERCIAL MANAGEMENT - ORDER TO CASH

RHI Magnesita India Limited
09.2023 - 11.2024

SR. EXECUTIVE (ASST. MANAGER) - OPERATION

IP Integrated Services Pvt Ltd
12.2022 - 06.2023

Operations Analyst

IP Integrated Services Pvt Ltd
11.2021 - 12.2022

Operations Intern

IP Integrated Services Pvt Ltd
03.2019 - 10.2021

MBA - Transportation & Logistics Management

Indian Institute of Social Welfare and Business Management
07.2017 - 06.2019

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Ankana Choudhury