Ankana Dutta
Kolkata
Summary
Dynamic and results-driven professional with expertise in content creation, client engagement, and problem-solving. Adept at delivering exceptional outcomes through strong communication and strategic thinking. Seeking to contribute to a forward-thinking organization while advancing toward a leadership role as a client success analyst and content manager.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Hashtag Biz Solutions
Kolkata
03.2025 - 07.2025
- Managed end-to-end coordination of global chauffeur-driven trips for clients, including scheduling, route planning, and service customizations. Finalized trip details and pricing based on destination, duration, vehicle type, and client requirements.
- Collaborated with international partners and operations teams to ensure timely service delivery and a premium customer experience.
- Ensured smooth communication with clients to confirm bookings and handle last-minute changes efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Performed additional duties as assigned by management team.
- Developed relationships with key clients through regular contact and follow-up communication.
Content Manager and Client Success Executive
First Principles Education
Singapore
04.2024 - 12.2024
- Handled client follow-ups, appointment setting, and lead engagement via chat, calls, and emails, successfully converting inquiries into appointments.
- Assisted customers with inquiries and product-related issues, providing effective, and timely solutions.
- Managed follow-up communications to ensure high levels of customer satisfaction.
- Documented customer interactions accurately in the support system and collaborated with team members to improve support workflows.
- Educated clients on product features and best usage practices to improve customer success outcomes.
- Crafted SEO-optimized articles and conducted keyword research to improve the company’s online visibility and search performance.
- Created, edited, and published engaging content across the website, blogs, email campaigns, and social media platforms.
- Collaborated with educators to develop curriculum-aligned educational content and resources.
- Edited videos and written material to support both marketing and educational objectives, ensuring quality and consistency.
- Tracked content performance using analytics tools to refine SEO strategy and content planning.
- Managed the company’s Glassdoor page to reflect organizational culture, and strengthen employer branding.
- Monitored and engaged with social media communities, responding to queries, and fostering positive interactions.
Stock Broking Advisor
PhonePe Private Limited
Bengaluru
09.2022 - 05.2024
- Leveraged NISM 5, 6, and 7 certifications to enhance client interactions.
- Handled client interactions via outbound calls, emails, and live chat to provide end-to-end support for mutual fund services during the first six months. Successfully resolved client queries and managed departmental escalations, ensuring prompt and effective solutions. Maintained high customer satisfaction while supporting team operations.
- Contributed to the successful launch of the Share.Market app as a core member of the pilot stock broking team.
- Prioritized support for high-impact clients across their social media platforms, such as Twitter, LinkedIn, Instagram, App Store, and Play Store.
- Oversaw and resolved social media escalations and negative reviews to maintain brand reputation.
- Handled both inbound and outbound calls to address client queries and issues related to stock broking services, ensuring a seamless user experience during the app’s early phase.
- Guided clients through digital payment solutions and services.
- Analyzed customer feedback to enhance user experience and satisfaction.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Collaborated on campaigns to drive product awareness and increase user engagement.
Community Operations Associate
Headout Pvt. Ltd.
Bengaluru
09.2021 - 11.2021
- Resolved escalations from guests and supply partners across multiple platforms, ensuring seamless experiences.
- Communicated effectively with diverse audiences via inbound, outbound calls, chats, emails, and social media.
- Addressed internal and external challenges to deliver flawless guest experiences.
- Compiled and analyzed weekly reports to track and enhance company performance.
Public Relations Intern
Banbros Export Pvt. Ltd.
Kolkata
05.2021 - 06.2021
- Drafted correspondence, memos, and weekly reports to support communication and operations.
- Engaged with international clients and contributed to strategic marketing discussions.
- Managed brand social media platforms, driving engagement and fostering audience connections.
Education
Masters in Applied Economics -
Christ University
Bengaluru06.2022
IES - Industrial Relations, Economics and Sociology
St Joseph's College
Bengaluru05.2020
Commerce - Mathematics
Indus Valley World School
Kolkata05.2017
Skills
- Microsoft Office
- Social Media
- Content Creation
- Adobe Photoshop
- Content Writing
- Communication Skills
- Effective Time Management
- Ability to Work Under Pressure
- Ability to Work in a Team
- Fast Learner
- Complex Problem-solving
- Business Analytics
- STRATA
- Econometrics
<Enter your own>
Title: CONTENT MANAGER
Timeline
Customer Service Associate
Hashtag Biz Solutions
03.2025 - 07.2025
Content Manager and Client Success Executive
First Principles Education
04.2024 - 12.2024
Stock Broking Advisor
PhonePe Private Limited
09.2022 - 05.2024
Community Operations Associate
Headout Pvt. Ltd.
09.2021 - 11.2021
Public Relations Intern
Banbros Export Pvt. Ltd.
05.2021 - 06.2021
Masters in Applied Economics -
Christ University
IES - Industrial Relations, Economics and Sociology
St Joseph's College
Commerce - Mathematics
Indus Valley World School
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