Scenario-Based eLearning Design (Training Magazine)
Ankana Dey Choudhury
Relationship Manager - Learning Design Services, Deloitte
Hyderabad
Summary
Agile team leader with 13+ years' experience in content and learning design, driving innovative solutions through adaptability and collaboration.
Overview
14
14
years of professional experience
Work History
Relationship Manager
Deloitte India (Offices Of The US)
6 2022 - Current
- Lead a high-performing L&D analysts, senior analysts, and contractors to design and deliver impactful learning solutions aligned with strategic business objectives.
- Manage projects, adhering to processes and proactively addressing risks, achieving high client satisfaction (avg. 4.8/5 in FY24).
- Maintain regular touchpoints, document feedback, and resolve issues comprehensively, ensuring positive feedback and converting red/amber stakeholders to green.
- Act as a consultant, offering effective design solutions aligned with business priorities, achieving high design quality scores (above 4.8/5 in FY24).
- Proactively identify and mitigate risks, ensuring no more than two risks become issues per quarter.
Ensure consistent communication with stakeholders, receiving positive feedback for effectiveness and maintaining less than 10% deviation from schedules. - Build strong relationships with L&D and business stakeholders, fostering collaborative partnerships to support learning and development goals.
- Consult with stakeholders to design holistic solutions that achieve both long-term strategic objectives and measurable short-term results.
- Actively participate in design reviews and develop projects for external awards, leveraging innovative solutions.
- Leverage GenAI tools to streamline learning processes, reducing scoping time and enhancing productivity.
- Engage and develop team members, ensuring above 80% engagement and 85% accuracy in resource management, with a ~75% improvement in team skills through regular feedback. Coached and mentored over 15 team members to upskill/reskill since 2020.
- Increase customer satisfaction through optimized project scoping, budgeting, and resource allocation.
- Lead daily operations, ensuring efficient project execution across various initiatives.
- Support project financials with accurate reporting and budget management, maintaining zero errors.
- Facilitate recruitment of resources per the requirement of the team.
- Maintain high pulse survey scores (above 80%) related to team development.
- Actively enhance knowledge and promote sensitivity around DEI principles as a DEI team member.
- Act as an ambassador to enhance team eminence, fostering professional growth and a highly engaged team environment.
Senior Instructional Designer
Deloitte India (Offices Of The US)
09.2017 - 05.2022
- Managed diverse projects and interfaced with stakeholders from various Deloitte member firms, ensuring specific learning requirements and business needs were met.
- Analyzed client specifications, documented SME information, and provided consultations, creating structured project scoping and high-level design documents.
- Coordinated teams, reviewed instructional design, and ensured seamless program design by collaborating with eLearning developers. Assign tasks based on team members' competencies.
- Managed client communication via email and calls, addressing review comments, and ensuring client satisfaction.
- Analyzed feedback, worked with stakeholders to modify delivery lifecycles, and ensured high-quality learning solutions.
- Developed project plans based on client requirements and resource availability, effectively managing projects, stakeholders, and resources.
Quality Assurance Analyst and Learning Consultant
Deloitte India (Offices Of The US)
4 2015 - 8 2017
- Ensured exceptional learner experience and brand consistency for Global Learning Design Services (GLDS) through meticulous quality assurance practices.
- Evaluated eLearning modules, assessments, marketing materials, and project documentation for accuracy, functionality, and brand compliance across print and electronic formats.
- Developed and maintained a GLDS style guide, ensuring consistent grammar, punctuation, readability, and content flow.
Tailored reviews to project scope, including learning objective alignment, media element appropriateness, and global English usage considerations. - Implemented and improved quality review processes to optimize turnaround time and efficiency.
- Partnered with SMEs, instructional designers, graphic designers, and project managers to achieve project goals and provide clarity on QA matters.
- Delivered high-quality work with a sign-off threshold of less than 3% errors.
Content Editor
Transparency Market Research Pvt. Ltd.
07.2014 - 03.2015
- Elevated the quality and credibility of market research reports across diverse industries.
- Meticulously reviewed reports on chemicals, healthcare, energy, consumer goods, mining, IT, and food to ensure flawless grammar, style, structure, and factual accuracy.
- Performed thorough fact checks and plagiarism scans to maintain the highest standards of research integrity.
- Identified and corrected inconsistencies in logic and information flow, ensuring a smooth and impactful reading experience.
Sub-editor
Buzzle Software Solutions
08.2011 - 11.2013
- Contributed to Buzzle's online presence through engaging content creation, meticulous editing, and SEO expertise.
- Authored and edited web articles on diverse topics, ensuring quality, user-friendliness, and SEO optimization through keyword implementation.
- Served as a single point of contact for specific content areas, providing guidance and oversight.
- Supervised and coached junior writers, fostering a collaborative environment to meet project deadlines.
- Contributed to the company's social media presence on Pinterest, Twitter, and Facebook.
- Partnered with developers to address technical challenges and worked with basic HTML and content management systems (CMS).
- Implemented best practices for web and social media content, staying current with industry trends.
Instructional Design Analyst
Accenture
12.2010 - 07.2011
- Developed engaging and effective Instructor-Led Training (ILT) materials for Accenture's Software Foundation (SWF) team.
- Designed application-based ILTs for internal training, including faculty guides, participant guides, faculty planners, and pre-reads.
Language QA Expert
Aptara
07.2010 - 11.2010
- Delivered exceptional quality for client projects through meticulous language expertise and rigorous QA processes.
Ensured all instructional design (ID) deliverables met client-approved style guides, checklists, design guidelines, and specifications. - Verified implementation of suggested corrections and conducted peer reviews to identify and log errors.
- Maintained and updated QA records, analyzed defect trends, and performed periodic data analysis to identify improvement opportunities.
- Partnered with the ID team to achieve a flawless product, facilitated team member trainings, and actively participated in enhancing QA standards and checklists.
Sub-editor and Content Writer
Buzzle Software Solutions
11.2009 - 5 2010
- Edited articles (key-worded in compliance with SEO parameters) to ensure that the content quality met requisite standards.
- Authored and published 150+ web articles on a variety of subjects.
Education
Master of Arts - Mass Communication & Journalism
University of Pune
Pune 04.2001 -
Bachelor of Arts - English (Honours)
Gokhale Memorial Girls' College
Kolkata 04.2001 -
Indian School Certificate (XII Exam) - Humanities
Salt Lake School (English Medium)
Kolkata, India 04.2001 -
Indian Certificate of Secondary Education (X Exam) -
Loreto Day School (Dharamtalla)
Kolkata 04.2001 -
Skills
Honors & Awards
- Several Spot awards for demonstrating excellence in acquiring new skills, providing exceptional client service, team upskilling, and others.
- Applause Award for Client Service Excellence
- Brandon Hall HCM Excellence Award (Silver) in 2022 for the Best Advance in Custom Content category (associated with Deloitte)
Languages
- English
- Bengali
- Hindi
- Telugu (Conversational)
- Marathi (Conversational)
Software
CEP Course on Communication Design (IIT Bombay)
Advanced Brainshark Author Certification
Google Generative AI Fundamentals
Google Introduction to Generative AI
Google Introduction to Large Language Models
Google Introduction to Responsible AI
The Podcasting Masterclass
CE & QIP Course on Design Thinking (IIT Bombay)
Interests
Reading
Writing
Cooking
Dancing
Timeline
Senior Instructional Designer
Deloitte India (Offices Of The US)
09.2017 - 05.2022
Content Editor
Transparency Market Research Pvt. Ltd.
07.2014 - 03.2015
Sub-editor
Buzzle Software Solutions
08.2011 - 11.2013
Instructional Design Analyst
Accenture
12.2010 - 07.2011
Language QA Expert
Aptara
07.2010 - 11.2010
Sub-editor and Content Writer
Buzzle Software Solutions
11.2009 - 5 2010
Master of Arts - Mass Communication & Journalism
University of Pune
04.2001 -
Bachelor of Arts - English (Honours)
Gokhale Memorial Girls' College
04.2001 -
Indian School Certificate (XII Exam) - Humanities
Salt Lake School (English Medium)
04.2001 -
Indian Certificate of Secondary Education (X Exam) -
Loreto Day School (Dharamtalla)
04.2001 -
Relationship Manager
Deloitte India (Offices Of The US)
6 2022 - Current
Quality Assurance Analyst and Learning Consultant
Deloitte India (Offices Of The US)
4 2015 - 8 2017
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