Kondal Rao Arithoti
Summary
Expert in migrating customer and device data from legacy systems to ServiceNow, resulting in enhanced customer experience and improved operational efficiency. Over 18 years of software development experience, specializing in ServiceNow migration from legacy systems such as NGSD and BMC Remedy. Proficient in Oracle 10g, Solaris, Linux, and Sybase platforms, with hands-on experience at British Telecom in the UK on Expedio-NGSD global support.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Migration Lead
Orange Business Services
Benguluru
05.2025 - Current
- Led and coordinated a team of 10 members in migrating customer data from legacy platforms to the ServiceNow ecosystem, ensuring smooth and timely delivery.
- Supported the design and implementation of ETL processes for seamless data transfer between ordering systems, enterprise databases, and ServiceNow applications.
- Managed end-to-end customer migration activities, including discovery, planning, go-live support, and hypercare, ensuring successful transition and closure of legacy system issues.
- Performed comprehensive data validation, testing, and reconciliation activities to maintain data integrity and optimize system performance post-migration.
- Delivered user training sessions, knowledge transfer, and production support to improve user adoption and ensure a smooth operational transition.
- Managed daily platform operations, monitoring system health, stability, and performance while proactively resolving operational issues.
- Collaborated with cross-functional teams, business analysts, and project managers to gather business requirements and deliver scalable technical solutions.
- Configured and customized Incident, Incident Task, Request Item (RITM), Service Catalog Task (SC Task), and Change Management workflows to streamline IT service operations.
- Implemented and supported ITSM modules including Incident Management, Change Management, Problem Management, and reporting solutions aligned with business requirements.
- Contributed to automation initiatives by optimizing workflows, improving service delivery efficiency, and reducing manual operational efforts.
Software Engineering Specialist
British Telecom eServ India Pvt Ltd
12.2016 - Current
- Spearheaded the migration of customer and device data from legacy systems to ServiceNow like BMC Remedy to Servicenow
- Managed Team Size : 20
- Legacy to ServiceNow Migration
- Project: Migration of Customers from Legacy Systems to ServiceNow
- Objective: Successfully migrate customer and device data from legacy systems to ServiceNow, enhancing customer experience and integrating strategic tools for improved efficiency.
- Responsibilities:
- Led the migration project, coordinating with stakeholders to define requirements and objectives.
- Designed and implemented data transformation processes to ensure accurate and efficient migration.
- Collaborated with cross-functional teams to ensure alignment and successful project execution.
- Conducted thorough testing and validation to ensure data integrity and system performance post-migration.
- Provided training and support to end-users to facilitate smooth transition and adoption.
- Managed day-to-day platform operations, ensuring system stability and performance.
- Coordinated with teams, business analysts, and project managers to gather requirements and deliver business solutions.
- Configured incidents, incident tasks, RITMs, SC tasks, and change automation workflows.
- Demonstrated expertise in technical implementations for change management, incident management, problem management, reporting.
- Created multiple workflows for incident management, change management, service requests, and SLAs.
- Engaged in daily client interactions to gather requirements and enhance applications.
- Analysed business requirements, prepared technical designs and presented them for team validation and client approval.
- Implemented data migration strategies to transition customers and products into ServiceNow from various data sources.
- Outcome: Achieved a 100% successful migration with minimal downtime, significantly improving customer experience and enabling the use of strategic tools for enhanced service delivery.
NGSD-ITSM Configuration Hub
BT,Bangalore
Bangalore
12.2016 - Current
- Involved in Configuring the SOR as per the Client request
- Interacting with the StakeHolders and clients regarding the real time issues in configuration
- NGSD is a modular application that integrates and standardises service management activity, which in turn improves and makes the support to our core business, partners, customers and suppliers more efficient and effective.
Expedio Configuration Hub
BT,Bangalore
Bangalore
11.2009 - 12.2016
- Involved in Configuring the SOR as per the Client request
- Involved in ebonding.
- Interaction with Clients regarding real time Issues in the configurations of Expedio Admin Inlife Support.
- Expedio is a modular application that integrates and standardises service management activity, which in turn improves and makes the support to our core business, partners, customers and suppliers more efficient and effective.
Functional Consultant
Tech Mahindra
03.2007 - 12.2016
- Have Received Associate Consistently Excel Award for my performance from Tech Mahindra Ltd.
IP Solution Center
CISCO,Bangalore
Bangalore
02.2008 - 11.2009
- Installation of oracle10g in Solaris machine.
- Involved in Server virtualization using solaris containers.
- Interaction with Clients regarding real time Issues in oracle and Sybase in Solaris environment.
- Involved in handling the Infrastructure components.
- Importing the logical backup dump of production database to Oracle database, finally to the local database.
- Creation of Tablespaces, Schema and other related objects.
- Cisco IP Solution Center (ISC) is a family of intelligent network management applications that help reduce overall administration and management costs by providing automated resource management and rapid profile-based provisioning capabilities.
BTGS Reuters Operations
BT-Reuters , U.K
08.2007 - 11.2007
- Involved in support of project.
- Interaction with Clients and Onsite team regarding Issues.
- BT provides MPLS(Multi Protocol Level Switching) for Reuters Broadband.
Technical Team Member
IAP Company Ltd.
04.2006 - 03.2007
Customer Relationship Management (CRM)
Stracon, Delhi
Delhi
10.2006 - 02.2007
- This application is designed with Struts framework. It has 5 modules namely Community, Inbound, Outbound, Info system and Personal. All the 5 modules provides all interaction and business with customers. It mainly improves Customer services providing online access, tracking all contacts with a customer, Identifying potential problems before they occur, providing a user-friendly mechanism for registering customer complaints and also a mechanism for registering customer complaints.
- Involved in coding using Struts framework.
- Involved in Unit Testing.
GA-FC (Finance)
Nikko Cordial Securities, Japan
04.2006 - 09.2006
- This is an extension of newly developed Mutual Fund System. It handles the Foreign Currency funds. Investors will be able to do transaction using the foreign currency or Japanese Yen Currency; It is divided into Online transactions between customer and Financial Institutions. Batch processing includes final processing of all online transactions based on the actual price details, and other periodical transactions like Settlements, redemptions, auto purchase.
- Involved in Low Level Designing, Coding and Testing.
- Involved in Developing Web Application.
Education
Master of Science - Computers
Sri Venkateswara University
A.P.Bachelor of Computer Science -
Sri Krishna Devaraya University
A.P.Skills
- Oracle 10g
- Sysbase
- Servicenow
- Expedio Remedy
- NGSD-ITSM 81
- Solaris 10
- Unix
- Linux
Certification
ServiceNow CSA Certified
Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))
ServiceNow Certified Implementation Specialist – Discovery (CIS-DISCO)
Timeline
Senior Migration Lead
Orange Business Services
05.2025 - Current
Software Engineering Specialist
British Telecom eServ India Pvt Ltd
12.2016 - Current
NGSD-ITSM Configuration Hub
BT,Bangalore
12.2016 - Current
Expedio Configuration Hub
BT,Bangalore
11.2009 - 12.2016
IP Solution Center
CISCO,Bangalore
02.2008 - 11.2009
BTGS Reuters Operations
BT-Reuters , U.K
08.2007 - 11.2007
Functional Consultant
Tech Mahindra
03.2007 - 12.2016
Customer Relationship Management (CRM)
Stracon, Delhi
10.2006 - 02.2007
Technical Team Member
IAP Company Ltd.
04.2006 - 03.2007
GA-FC (Finance)
Nikko Cordial Securities, Japan
04.2006 - 09.2006
Master of Science - Computers
Sri Venkateswara University
Bachelor of Computer Science -
Sri Krishna Devaraya University