Ankit Agarwal

• Facilitated resolution of conflicts between team members when necessary.
• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
• Led meetings with internal team members, consultants and contractors.
• Submitted project deliverables to clients, consistently adhering to quality standards.
• Modified project plans when needed to better align with organizational objectives.
• Developed and maintained project plans, timelines, and budgets.
• Determined project staffing needs and led resource management.
• Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
• Worked with cross-functional teams to achieve goals.
• Worked on various RFP' for new projects.

Worked for Pacific Gas and Electricity, a California based Utility company. Have worked in various capacity as mentioned below.

• Successfully supported, led and managed enterprise GIS applications based on ArcGIS and ArcFM and ensured the application is available as per RTO.
• Developed data migration strategy
• Leading the change management effort throughout the project.
• Support for ArcGIS online and Enterprise portal applications.
• Liasing with the clients for understanding the Business process requirements.
• Providing support and knowledge to team members on technical and functional issues.
• GIS database configuration and maintenence and resolving performance issues.
• Resource and capacity management.
• SLA and KPI reports and clients approval
• Vulnerability remediation effort management to keep the system clean
• Resolved escalated customer complaints or queries promptly and efficiently.
• Supported the manager in developing plans for future projects, initiatives and objectives.
• Coordinated resources across multiple teams to achieve project goals within budget constraints.
• Identified opportunities for process improvements, implementing changes when required.
• Provided support to junior staff during peak periods of workloads.
• Created detailed reports on team activities as requested by management.
• Delegated daily tasks to team members to optimize group productivity.
• Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
• Implemented strategic plans to enhance team performance and productivity.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Developed strategies to increase team productivity and improve customer service levels.
• Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
• Maintained open lines of communication with senior management, reporting team progress and challenges.

• Worked for Pacific Gas and Electric Company as a application lead and Geodatabase administrator.Responsibilities Include:
• Change Manager for any release deployment in GIS
• Support Integrity mamangement products developed by external vendors for GAS functional area.
• Configured Geodatabase replication and daily synchronization jobs to sync data between source and datamart
• Supporting Version editing, compression and reconciliation.
• Database migration strategy preparation
• Liaising with the client for understanding the business process requirements
• Support ArcGIs enterprise, ArcGIS online applications.
• Ensure proper checklist is followed for project handover.
• Provide knowledge and support to team mem ers on critical issues raised both technical and functional.
• Maintain health of ArcSDE Geodatabases by performing regular maintenence and resolve performance issues.
• Setting up ArcGIS enterprise environment
• Support PODS datamodel and related appli cation.
• Regular meeting with client to resolve there issues and concern with support and team
• Play role of scrum master for sprint update, retrospective, daily standup, resolve blocker, burndown chart.
• Developed plans for team growth and identified areas of improvement.
• Lead daily stand-up meetings with the support team to review progress on tasks.
• Mentored junior staff on customer service techniques, problem solving strategies, and product knowledge.
• Resolved escalated customer inquiries in a timely manner.
• Coordinated training sessions with external vendors to ensure up-to-date product knowledge among staff members.
• Worked on Utility network POC.

Worked for Gujarat Electricity Board for RAPDRP project.

Responsibilities include:

• Setup and maintain ArcSDE Enterprise Geodatabases.
• Provide training to Business users on application functionalities.
• Written various QA/QC scripts for validating the data sent from vendors as per the application and Business requirements.
• Written FME script for data migration
• Prepare Functional and technical design document
• Geometric Network and ArcFM administration
• Database modeling, Database environment setup, implementation, configuration and administration.
• Developed GIS databases for public and private clients using ArcGIS software.
• Assisted with development of geodatabases, feature classes, topology rules, domains, subtypes.
• Provided technical support for users of Geographic Information System applications.
• Analyzed specialized geo-database design, editing and maintenance to streamline GIS implementation.
• Prepared training materials for presentations on GIS for users of various skill levels.
• Made recommendations regarding GIS software upgrades.
• Release engineer to deploy changes as per change mamangement process
• Administration, preparation and publication of map services.