Ankit Ahuja
Faridabad
Summary
Resourceful professional in travel coordination, known for high productivity and efficient task completion. Specialize in itinerary planning, customer relationship management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance client satisfaction and streamline travel experiences.
Overview
10
10
years of professional experience
Work History
Sr. Travel Sales Consultant
Travel Unravel Holidays Pvt Ltd
Gurgaon
05.2022 - Current
- Orchestrated high-end travel experiences tailored to client specifications, managing over 500 itineraries annually with scrupulously attention to detail.
- Increased customer satisfaction rate by 25% through personalized service and proactive issue resolution, enhancing client loyalty and retention.
- Spearheaded the integration of GDS technologies, resulting in a 30% reduction in booking times and a more streamlined reservation process.
- Oversaw 80+ client accounts, providing customized international travel solutions encompassing cruises, flights, hotels, and other services.
- Received numerous accolades for exceptional customer service following effective handling of complex travel issues.
Sr. Executive Operations-Fulfillment
Fareportal
Gurgaon
12.2019 - 12.2021
- Managed profiles of existing clients, delivering bespoke international travel packages (i.e., Exchanges, Cancellations and Schedule Changes).
- Coordinated with cross-functional teams to optimize customer service protocols, refining the end-to-end client journey.
- Facilitated seamless travel experiences by providing round-the-clock support to clients during their journeys.
- Guided clients through international travel restrictions, enhancing their travel experiences and compliance rates by 30%.
- Resolved complex travel-related conflicts, contributing to a reduction in negative client feedback.
Sr. Business Travel Consultant (SME)
Flights Mojo
Gurgaon
03.2018 - 10.2019
- Developed tailored travel experiences for diverse customers, surpassing annual sales targets by 20% through exceptional service and itinerary planning.
- Utilized expert knowledge of GDS systems to improve booking efficiency and accuracy.
- Built key supplier and vendor relationships, developing exclusive destination activities such as cruises and ITX flight and hotel packages.
- Led targeted B2B outreach programs that successfully expanded repeat business by 20% in a single fiscal year.
- Directed and mentored a team of five travel consultants, fostering skill development and boosting both team productivity and customer satisfaction.
Travel Sales Counselor
Xcelserv Solutions Pvt. Ltd.
Gurgaon
01.2017 - 03.2018
- Managed comprehensive travel bookings to ensure seamless customer experiences, arranging accommodations, flights, transportation, and activities for U.S. and international travel.
- Maintained and enhanced a centralized travel database, resulting in a 20% improvement in itinerary accuracy.
- Assisted in planning and executing 100+ international trips, contributing to a 15% improvement in customer satisfaction.
- Supported clients in organizing complex international itineraries, including multi-city and multi-country travel, while advising on visa regulations and restrictions.
Customer Support and Escalations Manager (ISP)
Wipro
Noida
08.2015 - 01.2017
- Drove productivity and customer experience improvements by proactively supporting business applications, devices, and in-house programs, enabling team success in a demanding, fast-paced call center environment.
- Manage workflow and processes in accordance with SLA. And also establishing, growing and maintaining client's accounts and statements with the help of in-house tools.
- Partnered with cross-functional teams to implement policies and procedures, identify training gaps, and execute disciplinary actions in support of a collaborative, continuously improving workplace.
- Led internal quality assurance initiatives and employee management efforts, leveraging direct communication across multiple business units to ensure accuracy, compliance, and efficiency in retention/acquisition strategies, fraud handling, billing, payments, and issue resolution.
- Demonstrated strong customer service and communication skills, consistently resolving complex issues while maintaining high performance metrics: CSAT ≥85%, FCR ≥90%, CR1 ≥95%, CR7 ≥80%, CR14 ≥60%, and Escalation CR30 <1%.
Education
Bachelors of Commerce (Honours) -
School Of Open Learning, Delhi University
New Delhi, India07.2025
Skills
- Customer service
- Project management
- Data analysis
- Cross-functional collaboration
- Travel planning
- Client relationship management
- Conflict resolution
- Attention to detail
- Relationship building
- Technology integration
- GDS systems
- Supervision and leadership
Accomplishments
- Advisor Award, Recognized as the Top #15 Advisor at Travel Unravel Holidays Pvt. Ltd. for two consecutive years.
- Sales Growth Contribution, Key player in driving a 20% year-over-year sales growth at Travel Unravel Holidays Pvt. Ltd. and at Flights Mojo Bookings Pvt. Ltd. through strategic client engagement and exclusive package design.
- High Client Retention Rate, Delivered exceptional service at Flights Mojo Bookings Pvt. Ltd., achieving and sustaining a 75% client retention rate and fostering strong customer loyalty.
Languages
- Hindi
- English, Advanced
- Hindi, Native
Languages
English
Upper Intermediate (B2)
B2
Hindi
Native
Native
Timeline
Sr. Travel Sales Consultant
Travel Unravel Holidays Pvt Ltd
05.2022 - Current
Sr. Executive Operations-Fulfillment
Fareportal
12.2019 - 12.2021
Sr. Business Travel Consultant (SME)
Flights Mojo
03.2018 - 10.2019
Travel Sales Counselor
Xcelserv Solutions Pvt. Ltd.
01.2017 - 03.2018
Customer Support and Escalations Manager (ISP)
Wipro
08.2015 - 01.2017
Bachelors of Commerce (Honours) -
School Of Open Learning, Delhi University