Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Certification
Accomplishments
Timeline
Generic
Ankit Arora

Ankit Arora

Delhi

Summary

Manager Operations

12 years of experience in Intellectual Property Support Services, with expertise in managing docketing, paralegal, and data validation clients/projects.

Seasoned manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager Operations

Effectual Services
04.2023 - Current
  • Managing Docketing & Paralegal team of approx. 30 people.
  • Managing multiple clients and their projects, client queries, reporting, client communications/calls, client dashboard and MBR's.
  • Perform quality controls and monitor production KPIs.
  • Developed and implemented processes and procedures to streamline business operations.
  • Regular meetings with Directors/VP to provide regular updates on development & improvement of processes and to ensure the processes are aligned efficiently to deliver utmost quality work.
  • On-boarding and Transitioning new projects & clients smoothly based on on-boarding checklist.
  • Working with VPs and Directors in reviewing SOWs, defining the scope of services for new clients, and sending quotes and estimates.
  • Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions. Assist HR in recruitment process - taking technical round of interview, discuss future hiring requirements based on authorized budget, preparing job descriptions, searching through Linkedin to find right candidate.
  • Leave Tracking, Schedule Adherence tracking, Work Allocation, Monthly Utilization, Productivity & Quality
  • Preparation of Billing and regular updation of SOP, Daily/Weekly Client reporting, Training to New Joiners, Attrition Management

Practice Manager

Clairvolex IP Solutions Ltd.
04.2022 - 03.2023

Assistant Manager

Anaqua India LLP
04.2020 - 03.2022

Team Lead/Principal IP Specialist

Anaqua India LLP
06.2018 - 03.2020

Senior IP Analyst

CPA Global Support Services India Private Ltd.
09.2013 - 05.2018

Process Associate

Genpact India Private Ltd.
01.2012 - 02.2013

Education

MBA - Operations Management

Swami Vivekanand Subharti University
08.2023

Skills

  • Project Management
  • Team Management
  • Operations Management
  • Paralegal Services
  • Data Validation
  • Portfolio Intake
  • On-boarding
  • Transitioning
  • Docketing
  • Strategic Planning
  • Problem Solving
  • SAAS
  • Decision-making
  • Recruiting and interviewing

Websites

Hobbies and Interests

  • PMP
  • Lean Six Sigma
  • SAAS

Certification

  • Pursuing PMP certification

Accomplishments

  • Awarded the Excellent Leadership Award for the year 2023-2024

Timeline

Manager Operations

Effectual Services
04.2023 - Current

Practice Manager

Clairvolex IP Solutions Ltd.
04.2022 - 03.2023

Assistant Manager

Anaqua India LLP
04.2020 - 03.2022

Team Lead/Principal IP Specialist

Anaqua India LLP
06.2018 - 03.2020

Senior IP Analyst

CPA Global Support Services India Private Ltd.
09.2013 - 05.2018

Process Associate

Genpact India Private Ltd.
01.2012 - 02.2013

MBA - Operations Management

Swami Vivekanand Subharti University

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Ankit Arora