Ankit Atri
Operations Project Manager - Operations & Business Development
Ghaziabad
Summary
Dynamic Operations Project Manager with a proven track record of leading end-to-end initiatives, from concept development to successful product launches. Expertise in driving mobile application development, procurement, vendor management, and fostering customer satisfaction to fuel business growth.
Overview
6
6
years of professional experience
Work History
Operations Project Manager - Operations & BD
Bombay Shaving Company
04.2023 - Current
- Led end-to-end development and launch of a new mobile application for salon owners to purchase products, improve skills through online training module and driving business growth and enhancing customer satisfaction.
- Oversaw all aspects of the project lifecycle, from conceptualization and development to testing, modification, and launch, ensuring adherence to timelines and budget constraints.
- Coordinated cross-functional teams, including development, procurement, finance, and customer service, to facilitate seamless communication and collaboration throughout the project.
- Managed product listings on the application, including SKU creation, ensuring accuracy and completeness of information to optimize user experience.
- Facilitated procurement processes, liaising with vendors to source products, negotiate terms, and ensure timely delivery while maintaining cost-effectiveness.
- Managed vendor payments and financial transactions, ensuring compliance with company policies and maintaining strong vendor relationships.
- Monitored project performance to identify areas of improvement and make adjustments.
- Implemented quality assurance measures and conducted rigorous testing to identify and address any issues or bugs, ensuring a smooth and user-friendly application experience.
- Monitored customer feedback and satisfaction levels post-launch, implementing necessary modifications and enhancements to continuously improve the application and drive customer loyalty.
- Contributed to business development efforts, leveraging insights from application usage data and market trends to identify opportunities for expansion and revenue growth.
Operations Manager, Customer Experience
Growthfile Analytics Pvt Ltd
06.2019 - 03.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Drove the client onboarding process: Onboarding new clients and shifting the existing clients onto the new platform, training all employees on the usage and stabilizing the operations.
- Executed all levels of agile testing, continuous bug identification, rollout on new features, transitioning all implementations from the testing stage to the live version to ensure smoother application.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Coordinated with the Sales and Product Departments in providing report analysis of trends in customer behavior and user experience every three months.
Account Executive
SmartDeck Solutions
09.2018 - 02.2019
- Source, screen and shortlist the candidates resume as per the requirements of the clients from various available resources like Job Portals (Career builder, Monster), Database, LinkedIn, Search engines (Google, Yahoo etc).
- Discussed requirements with short listed candidates, understand their competencies and skills, making them understand job role, taking preliminary interview.
- Resume submission and follow up of candidates submitted to the Business Development manager and arranged interviews.
- Negotiated billing rates with candidates.
- Maintained Internal Database of candidates and Vendors.
- Worked on diverse skill-sets and multiple requirements at the same time.
Education
B.Tech - Electrical & Electronics Engineering
Roorkee Engineering & Management Technology
Uttar Pradesh 04.2001 -
Skills
Operations Management
Project Management & Planning
Communication and Collaboration
Team Leadership
Customer Focus
Problem-solving
Analytical Skills
Timeline
Operations Project Manager - Operations & BD
Bombay Shaving Company
04.2023 - Current
Operations Manager, Customer Experience
Growthfile Analytics Pvt Ltd
06.2019 - 03.2023
Account Executive
SmartDeck Solutions
09.2018 - 02.2019
B.Tech - Electrical & Electronics Engineering
Roorkee Engineering & Management Technology
04.2001 -