Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ankit Behl

CRE Operations Delivery Lead
Chennai,TN

Summary

Dedicated and Results-Oriented Delivery Leader with 17+ Years of Experience in Commercial Real Estate (CRE) Operations and BPO Operations Management. Proven track record in driving cost reduction, process optimization, and delivering impactful results in leadership roles. Adept at fostering collaborative team environments, leveraging strong project management, and strategic planning skills to achieve organizational goals and cultivate a culture of continuous improvement.


Committed to empowering teams, driving operational excellence, and delivering sustainable results through a combination of strategic vision, process improvement, and a relentless focus on client satisfaction. Proven ability to align team efforts with organizational objectives while fostering a culture of accountability, innovation, and continuous growth.

Overview

18
18
years of professional experience

Work History

Deputy Group Manager

IBM
03.2022 - Current
  • Lead end-to-end delivery for Commercial Real Estate (CRE) operations, lease abstractions, and operations management, ensuring high-quality service delivery and client satisfaction for the CBRE account.
  • Spearhead business optimization initiatives, leveraging expertise in change management and capacity management to enhance operational efficiency and scalability.
  • Manage and nurture client relationships, ensuring alignment with client expectations and driving continuous improvement initiatives to deliver measurable results.
  • Oversee risk management, SLA management, and trend analysis, utilizing data-driven insights to forecast trends, mitigate risks, and implement strategic solutions.
  • Focus on talent development, mentoring team members to build a pipeline of skilled professionals and foster a culture of continuous learning
  • Drive organizational change initiatives, resulting in streamlined operations, improved employee morale, and increased efficiencies across the group.

Operations Lead

JLL
09.2009 - 03.2022
  • Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
  • Reduced operational costs through continuous improvement initiatives and cost-saving measures.
  • Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
  • Established strong relationships with vendors, negotiating favorable pricing terms without compromising on quality or service levels.
  • Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.

Process Associate

Genpact
08.2007 - 09.2009
  • Worked with CRE as leasing analyst serving GE Real Estate Facilities Servicing Business, based out of Houston, USA.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.

Education

Master of Commerce - Commerce

Dr BR Ambedkar
Agra
04.2001 -

Bachelor's of Commerce - Commerce

Maharishi Dayanand University
Faridabad
04.2001 -

Skills

BPO Operations Management, Crit Sit, Critical Thinking, Cost Reduction, Process Optimization, Process Control and Improvements

Accomplishments

Achievements:


  • Build Client Trust Award (2023): Recognized for exceptional client relationship management and delivering solutions that consistently exceed client expectations.
  • Master in Process Optimization (2024): Honored for excellence in designing and implementing process improvements that drive efficiency and productivity.

Timeline

Deputy Group Manager

IBM
03.2022 - Current

Operations Lead

JLL
09.2009 - 03.2022

Process Associate

Genpact
08.2007 - 09.2009

Master of Commerce - Commerce

Dr BR Ambedkar
04.2001 -

Bachelor's of Commerce - Commerce

Maharishi Dayanand University
04.2001 -

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Ankit BehlCRE Operations Delivery Lead