Ankit Bajpai

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• Manage work timelines and ensure high-quality deliverables by collaborating with cross-functional teams and senior management.
• Analyze and synthesize data to derive valuable insights and strategic recommendations for senior stakeholders.
• Organize routine reviews with stake holders to understand needs, resolve concerns, and deliver specific solutions.
• Generate monthly performance reports for client presentations.
• Maintain SFDC databases, focusing on accuracy of stored information.
• Regularly assess customer health processes, tools, and training materials to identify areas for improvement and optimize team performance.

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• Synthesized information to provide strategic advice for senior stakeholders.
• Boosted revenue by effectively upselling according to customer needs.
• Implemented targeted training programs to enhance team's competencies.
• Created high-quality reports, presentations, and account plans to effectively communicate findings.
• Presented findings and actionable insights to senior leadership and internal stakeholders, enabling data-driven decision-making and strategies to enhance customer retention and satisfaction.

• Ensured high-quality deliverables by managing work timelines through coordination with various teams.
• Managed a team, set targets, and reviewed performance. Implemented process improvements that reduced operational costs by 7% and increased workflow efficiency.
• Ensured accuracy in SFDC and Oracle systems to support decision-making.
• Established strong stakeholder relationships and collaborative efforts.

• Fostered strong relationships with suppliers and partners through collaboration.
• Enhanced and managed Salesforce (SFDC) databases, ensuring high data quality.
• Enhanced yearly client contentment metrics by 17% using diligent account stewardship.
• Analyzed operational data to detect trends, patterns, and optimization opportunities.
• Worked with IT departments to optimize processes for better data analysis.
• Collaborated with customer success and cross-functional teams to design metrics for better customer health scores.

• Upsold new features and scaled the business with existing clients.
• Owned the customer experience through various communication channels.
• Assisted in analyzing operational data to identify areas for improvement, and implemented changes to streamline processes.