ANKIT BHARAT MORWADIYA
Business Development - CSR
AHMEDABAD
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Seeking a challenging career with an MNC.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Customer Service & Issue Resolution
Zobone India Pvt Ltd
10.2023 - Current
- Successfully handled 70–100+ tenant queries per day, ensuring timely and accurate resolution of property maintenance requests.
- Achieved 95%+ customer satisfaction through clear communication, empathy, and follow-ups with tenants and contractors.
- Reduced tenant complaint escalations by 30% by proactively identifying issues and providing quick solutions.
- Maintenance Coordination & Workflow Management
- Coordinated and dispatched maintenance work orders to UK-based contractors, ensuring SLA compliance and on-time job completion.
- Improved maintenance turnaround time by 20% by streamlining communication between tenants, landlords, and service providers.
- Accurately tracked, logged and closed 1000+ maintenance jobs monthly, maintaining error-free records for auditing.
- Process Optimization & Quality
- Minimized errors in job creation and documentation by implementing a standardized checklist, improving accuracy by 25%.
- Helped reduce repeat maintenance requests by 15% by conducting thorough first-level troubleshooting with tenants.
- Contributed to a 10% reduction in operation delays by coordinating effectively across departments.
- Communication & Client Relationship
- Maintained strong daily communication with UK property managers, ensuring seamless coordination across time zones.
- Recognized for delivering professional and concise email/phone communication, enhancing client trust.
- Played a key role in maintaining a long-term partnership with the UK client through consistent high-quality service.
- Tools & Systems Proficiency
- Efficiently used CRM/property management systems like FixFlo, Trello, HubSpot, or internal tools.
- Managed maintenance logs and reports with Excel dashboards, improving visibility for client managers.
Customer Service Executive
Unipath Solutions LLP
02.2019 - 02.2023
- Customer Service Executive until January 2020, where we were the first point of contact for the clients to reach us when there is an issue at site.
- Raising a Ticket on the portal and taking a follow up until completion
- In January 2020 IJP was out and was promoted to a Team leader where I used to take care of 22 people team.
- Responsible for supervising, managing and motivating team members on a daily basis.
- As a team leader, I was the contact point for all team members, to ensure team members proactively work to ensure smooth team operations and effective collaboration.
- Assigning daily work and resolving queries for the team members.
- Monthly call Audit checks to ensure calls are taken according to the client guidelines.
- Delegating tasks to team members.
- Creating a pleasant working environment that inspires the team.
- Contributing to the growth of the company through a successful team.
- Attending Weekly Teams meeting with Clients to ensure there is proper strong bridge between the remote company and the clients.
- Application used were basically the web based.
Auto Repossession
Tata Consultancy Services
01.2013 - 06.2016
- Recovery
- Work on applications – Assign accounts to vendors to repossess vehicles of borrowers who have defaulted on their auto loan payments
- Follow-up with vendors through emails for updates every week, till the vehicle is repossessed
- Achievements: Star of the month twice and Star of the quarter once
- Work on additional reports
- Additional Responsibilities: Assign additional reports to team members, collate the data and review for accuracy
- Review escalations of team members
- Help team members solve their queries
- Handled a team for 4 months as a back-up supervisor
- Loss Mitigation Review
- Loss mitigation is a process used by mortgage lenders to work with buyers who are delinquent on their home loans. Through the loss mitigation process, a lender may modify the terms of a home loan, allowing the homeowner to sell the property for less than is owed, or transfer the deed back to the lender.
- Review loans that were on hold loss mitigation activity
- Ensure all the holds were valid, remove invalid holds from files and resume foreclosure activities on them
- Additional Responsibilities: Assign work to team members at the start of the day
- Collate the dump of all the files worked during the day and put it in a format that would go in the MIS
Marketing Executive
Ramas Chocolatiers
04.2012 - 12.2012
- Worked as a marketing Executive for Ramas, where I used to deal with the Client and bring business for the company.
- Starting from processing to delivering fine quality chocolates.. Ramas chocolatier fully integrated manufacturing facility is built with the best technologies and expertise from across the globe.
Education
MBA - Finance
Welingkar
Mumbai, India01.2025
High School Diploma -
M.K Sanghvi
Mumbai, India 04.2001 -
J.D. - Commerce
M.K Sanghvi
Mumbai, India 04.2001 -
No Degree - SSC
St. Lawrence High School
Mumbai, India 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Flexible and adaptable
Time management
Multitasking Abilities
Supervision and leadership
Excellent communication
Interests
Carrom, Volleyball and Music
Accomplishments
- Collaborated with team of 85 in the development of [WCE (We can expand)].
- Supervised team of 25 staff members.
- Achieved Performer of the Month and year by completing various Task and maintaining accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Extra-curricular activities
Won the College Carrom Championship Singles (2008) Played District level cricket for Kalyan cricket club. Also participated in spelling bee competition in 2014 for TCS Mumbai.
Disclaimer
Date of Birth : 6TH JULY, 1992 Marital Status : Single Date: 11/12/2025 Signature: Ankit B Morwadiya
Additional qualification
The Knowledge Academy - Registered for Six sigma which is due in Jan 2026.
Advanced Excel Certification
Customer Service / Call Handling Certification
Property Management Software Training
ITIL Foundation (Basic) - (Information Technology Infrastructure Library)
Working Knowledge of the computer
Certification
[Sig Sigma] Training - [Persuing]
Timeline
[Sig Sigma] Training - [Persuing]
12-2025
Customer Service & Issue Resolution
Zobone India Pvt Ltd
10.2023 - Current
Certified [Team lead], [Unipath LLP] - [3 years]
01-2021
Customer Service Executive
Unipath Solutions LLP
02.2019 - 02.2023
Auto Repossession
Tata Consultancy Services
01.2013 - 06.2016
Marketing Executive
Ramas Chocolatiers
04.2012 - 12.2012
High School Diploma -
M.K Sanghvi
04.2001 -
J.D. - Commerce
M.K Sanghvi
04.2001 -
No Degree - SSC
St. Lawrence High School
04.2001 -
MBA - Finance
Welingkar