Summary
Overview
Work History
Skills
Additional Information
Languages
Certification
IT SKILLS
Affiliations
Work Availability
Timeline
Ankit Bhardwaj

Ankit Bhardwaj

New Delhi
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Summary

  • An effective communicator with excellent problem solving abilities. I am a highly motivated, enthusiastic, and result oriented professional with experience of different domains, who possesses in-depth knowledge and expertise within this industry.
  • Accomplished Senior Project management Coordinator with 4 years of experience in successfully planning, executing, and closing complex projects. Proven track record in delivering projects on time and within budget, consistently exceeding stakeholder expectations.
  • Seasoned Sourcing & Vendor Management adept at establishing and nurturing strong relationships with vendors and negotiating favorable contracts. Recognized for optimizing vendor performance, reducing costs, and driving operational efficiency.
  • Adept at leveraging cutting-edge project management tools and methodologies to streamline processes and enhance project outcomes. Proficient in [Scrum, or Six Sigma], ensuring efficient project delivery.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Project Coordinator

British Telecom Plc
Gurugram
04.2021 - Current
  • Developed project plans and tracked progress against key milestones, ensuring timely completion of tasks.
  • Coordinated with stakeholders to ensure successful implementation of projects.
  • Handle escalations wherein necessary at once liaise with jeopardy management & RTWF to ensure adherence to the customer, keeping in view SALs and KPI to manage the service requests
  • Dealing in Data Centers, contact centers, Cloud Computing, CPEs, SD-WAN, VMware, LAN & WAN, Riverbed, IPCG, ICG, DIA’s, Supplier maintenance licenses, P2P Flow, IPANEMA
  • Develop strategic sourcing opportunities through competitive bidding, trial agreements, demand management, supplier consolidation, and process reengineering as per agreement
  • Partnering with Enterprise Services Leads, Vendor Risk, and Legal teams around the world in the negotiation of Facilities Services Agreements, Master Service Agreements (MSAs), Schedules, Statements of Work (SOWs), Service Level Agreements (SLAs), etc
  • Do market research and benchmarking of suppliers with related service categories also involved with the global pipeline of contracts as per client’s requirements
  • Close working with Legal & Finance Team for NDA, SOW, SLA Master Sale & Purchase Agreements between the suppliers and the company and Liaison with logistic partner for timely delivery of material
  • Procurement of Various IT network Services (LAN, MAN, WAN) and products - Software and Hardware IPCG, ICG, ICR, Dell Software, Oracle, VMWARE, Citrix etc and strategizing the complete procurement operation to achieve high productive standards
  • Prepare the proposals for controlling the costs, reducing vendor-related risks, and ensuring service delivery
  • Identifying potential vendors, sending (RFP), receiving quotes, negotiating, and finalizing Price & Delivery terms
  • Maintained detailed records of project activities, including costs, timelines, resources allocated.
  • Identified project needs by reviewing project objectives and schedules.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Assisted in developing project budgets based on scope of work requirements.
  • Study Business process in different domains, identify waste & make recommendations for process enhancements, identifies areas for continuous improvement in existing processes to reduce customer effort, and aligns improvement projects to close shortfalls
  • New Vendor Onboarding, finalizing payment, delivery terms and renegotiating contracts maintaining 3-month SLA
  • Plan and develop strategies to negotiate with suppliers in terms of cost, quality, and delivery
  • Worked on Enterprise Resource Planning tools like PEGA, Expedio, Intrepid, SNOW, CMDB, APE, CQM, Royal mail, AOMP, BT-Net Quick quote ordering

Service Request Coordinator

British Telecom Plc
SAL’sGurugram
01.2019 - 04.2021
  • Do put extra effort and audits in the form of RCA (Route cause analysis) if required assign tasks to relevant teams for, costing, delivery, other, etc
  • Developed strategies for improving customer experience with the organization's services.
  • Created detailed reports on quality assurance metrics related to service delivery.
  • Developed procedures for tracking customer feedback on services received.
  • Provided timely feedback to management on service failures and customer concerns.
  • Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
  • Liaised between client and technician to keep parties fully informed.
  • Toggled between multiple systems and databases to look up information and update records.
  • Obtained purchase order information to invoice work orders.
  • Drove logistics between multiple departments to fulfill contract service-level-agreements.
  • KCI, Keep the customer informed throughout the Service since order placement to KCI-3 & billing also provide standard status reports on regular intervals if required
  • Deal as Delegate of authority for commercial approval within agreed complex guidelines
  • Handle escalations wherein necessary at once liaise with jeopardy management & RTWF to ensure adherence to customer keeping in view SAL’s and KPI to manage the tails work.

Business Analyst

Tele-performance
SAL’sGurugram
01.2013 - 12.2018
  • Conducted market research to identify potential opportunities for new product development.
  • Analyzed customer data to determine trends in purchasing behavior.
  • Some times guide the customers through the E-mail’s and calls about the adobe software purchases & provide technical workaround billing help and all related procurers
  • Collect the dump file and make dashboards and MIS reports as per requirement.
  • Surfaced insights and findings to support business and technical decisions.
  • Monitored competitive landscape to develop knowledge of prevailing trends, financials and operating drivers across multiple industry segments.
  • Collected, tracked and evaluated current business and market trend data.
  • Provided technical support for existing reports, dashboards or other tools.
  • Gathered feedback from end users regarding usability issues related to applications or systems.
  • Recommended improvements to existing or proposed systems to enhance solution functionality.
  • Defined key data points and data sources to track against measurable performance indicators and produce useful reports.

Financial Auditor

CASS & Company
New Delhi
01.2013 - 10.2017
  • Established new forecasting tracking and management reporting system to improve availability and accuracy of financial data, triggering 15% increase in accuracy
  • Identifying key risk factors and forecasting investment viability
  • Conducted quantitative analysis of financial data to forecast revenue, identify future trends, and assess risk associated with capital expenditures, acquisitions, and joint-venture projects for large real estate investment firm
  • Preparation of weekly and monthly Business Review check for clients using excel and .
  • Prepared audit reports that summarized findings and recommended corrective action plans.
  • Conducted internal audits of accounting systems, procedures, and practices.
  • Performed detailed reviews of accounts receivable and payable, bank reconciliations, inventory counts, payroll processing.
  • Performed audits of operational and financial areas to check compliance.
  • Analyzed balance sheets for mistakes and inaccuracies.

Skills

  • Bid Management
  • Vendor Management
  • Concept Implementation
  • Risk Management
  • Continuous Improvement
  • Financial Analyst
  • Project Management
  • Budget Management
  • Presentation Abilities
  • Risk Assessment

Additional Information

  • Contributed to 12% growth trend by developing strategic recommendations for management regarding long-range planning.
  • Improved operational efficiency of finance systems by 9% through implementation of streamlined data-management procedures.
  • Developed comprehensive reports, abstracts, to present data and guide cost saving strategies. Performed ad-hoc analysis and reporting for various clients.
  • Assisted with financial analysis, forecasting, and risk assessment,Supported and collaborated with Senior Financial Analyst in executing buy and sell process.
  • Prepare and present the financial / management reports to the senior finance team for better understanding on EBITA.
  • Create and deliver presentations, providing recommendations on short- and long-range
  • Negotiated with vendors, resulting in an annual cost savings of $17 million for the company.
  • Developed relationships with globe new clients and typically exceeded sales goals by 37%.

·

Languages

English, Hindi
First Language
English
Proficient
C2
Hindi
Proficient
C2

Certification

  • Association for Project Management (APM)
  • Pursuing MBA (Accounts & Finance) from IMT Ghaziabad.
  • B.com from Manav Bharti University
  • Certification of Financial Accounting Foundations - 2023
  • Certification of Strategic Planning Foundations-2023
  • British English Advance Course from British Council. Training - 2016
  • Certification in DIT Computer Applications.
  • Passed Higher Secondary Examination (XIIth) from CBSC board.
  • Passed Secondary Examination (Xth) from CBSC board.

IT SKILLS

  • Working Knowledge of Tally ERP, Pega, LCS, PDCA
  • Proficiency in Microsoft Office Suites
  • Operating Systems: Windows (XP, Vista, 7, 8, 10) and Mac (High Sierra and all versions)
  • Strong command of MS Excel including advanced formulas
  • Six Sigma practitioner
  • Proficiency in Adobe software suite

Affiliations

  • Openreach, plus net, Sky, EE
  • Nestle & Nespresso, DHL
  • Maruti Suzuki India Private Limited
  • Hyundai Motor Company
  • M&M ,Honda, Volkswagen Group

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Project Coordinator - British Telecom Plc
04.2021 - Current
Service Request Coordinator - British Telecom Plc
01.2019 - 04.2021
Financial Auditor - CASS & Company
01.2013 - 10.2017
Business Analyst - Tele-performance
01.2013 - 12.2018

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Ankit Bhardwaj