Hi, I’m
Ankit Bhardwaj
Gurugram,Haryana
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
years of professional experience
1
Certification
Work History
Maxicus Pvt Ltd
Deputy Manager
01.2024 - Current
Job overview
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
- Supervised and motivated 100+ staff employees.
- Implemented risk management protocols that ensured potential threats were properly identified assessed and mitigated reducing negative impact on organizational operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed and reported performance data, translating findings into practical improvement actions.
Maxicus Info Private Ltd
Assistant Manager
10.2021 - 12.2023
Job overview
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Started Pilot Process (Transition) Chat in year April 2020 (Under Covid Situation)
- Setup of Work From Home module for Process
- Setting up of all KPIs, Dashboards (Quality , Training & MIS) for Process
- Delivering the process KPIs and keeping weekly check
- Business review with Client on monthly basis
- Weekly team leader reviews
- Weekly operational planning to deliver monthly KPIs
- Grooming session for team leader and agent for better learning
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Maxicus Info Private Ltd
Team Leader
08.2019 - 09.2021
Job overview
- Started working for Outbound Sales Process
- Team performance enhancement, crafting employee skill with sales techniques
- Daily performance review for agent
- Improvisation in out calling technique to enhance sales
- Customer analysis to check opportunity area for better conversion
- Ramped up Chat Sales process under lockdown in Work from
- Home module
- Process Training, Product Training, Hiring, Reports modulation, key task performed while ramping up the process
- Started with 6 agents as pilot batch and raised process to 90+ head count
- Managing client and process with best of abilities
- Delivery FTE for process and keep track
- Process and agent level analysis for DSAT
- Meeting monthly level target for process – Revenue and
- Performance.
Vaco Binary Semantic
Analyst
12.2018 - 07.2019
Job overview
- Started with a pilot batch had given me the opportunity toutilize my skill to enhance the process
- Working on daily support case to create the workflow andprovide insight for growth of process
- Managing the queue on daily basis so as to minimize errorand increase efficiency
- Competed many deep dive task so as to create channelizedflow for new process
- Handling the queue during weekends with efficiency
- Analyzing the daily cases to reduce the DSATscore.
Genpact [Process Associate
09.2016 - 11.2018
Job overview
- Career started as a customer support executive
- Served withbest of my abilities for 6 months and grabbed theopportunity to change the career path
- Transformation from customer support executive to salesexecutive was the challenge accepted and was fulfilled withbest of my abilities
- Pro-activeness nature had given me opportunity to handlethe sales queue
- Queue monitoring, team management, data handling, clientinteraction was the responsibility handled being a part ofteam
- Self-learning capabilities helped me learn different software,excels and tools
- Knowledge of process and product given me opportunity toup skill new hires and act as a consultant to entire team
- Regular monitoring and analysis of sales data, to buildworkflow for every new challenges
- Monitoring of the quality for the sales queue
- Working on the Monthly Business Review module toshowcase the achievement and improving aspect.
Education
DAV Public School
Dehradun Institute of Technology
Bachelor of Technology from Civil Engineering
Skills
- Real time Solution
- Data Management
- Efficiency on working with tools and software
- Efficiency on MS- Excel and MS-Office
- KPI Implementation
- Cost analysis and savings
- Decision-making capabilities
- Performance Improvements
- Sales Strategies
- Recruiting skills
- Staff Training and Development
- KRAs
- Pilot Projects
- Operations Management
- Task Delegation
- Strategic Planning
- Sales Growth
- Team motivation
Certification
OnCraft Certification- Operations
Timeline
Deputy Manager
Maxicus Pvt Ltd
01.2024 - Current
Assistant Manager
Maxicus Info Private Ltd
10.2021 - 12.2023
Team Leader
Maxicus Info Private Ltd
08.2019 - 09.2021
Analyst
Vaco Binary Semantic
12.2018 - 07.2019
Genpact [Process Associate
09.2016 - 11.2018
DAV Public School
Dehradun Institute of Technology
Bachelor of Technology from Civil Engineering
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