STAAH channel manager
ANKIT BHATI
Reservation Manager
Udaipur, Rajasthan
Summary
Dynamic leader with proven expertise in reservations management and outstanding communication. Excelled in enhancing operational efficiency and guest satisfaction, achieving significant improvements in online reputation and occupancy rates. Skilled in IDS property management and adept at team building, consistently driving revenue growth and operational excellence. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Reservation Manager
Hotel Amet Haveli
3 2021 - Current
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled hotel's official email, OTA's extranet, channel manager.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of products, services, and facilities.
- Worked closely with front desk to achieve full occupancy of property.
- Monitored and reviewed regularly the room and rates availability, hotel status, close-out dates and overbooking situation.
- Ensured proper selling and up-selling techniques to help in generating maximum revenue for the property.
Operations Manager
Oyo Rooms
02.2019 - 01.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Reported issues to higher management with great detail.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased customer service ratings through personable service.
- Assisted in recruiting, hiring and training of team members.
Front Office Executive
Castle Narela Lake Resort
09.2018 - 01.2019
- Handled all the check-ins and check-outs smoothly without unnecessary delay or discomfort to any guests.
- Provided detailed information regarding the property, in-house activities, town attractions etc.
- Responded to clients’ complaints in a timely and professional manner.
- Confirmed group reservations and arranged personalized services for VIP customers and event attendees, like wedding guests.
- Liaised with the housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
Property Manager
Backpacker Panda Holidays Private Limited
02.2016 - 08.2018
- Joined as a Front Office Executive and was promoted to Property Manager after 6 months with sheer hard work.
- Worked in different properties of the company across the country (Delhi, Mumbai, Jaipur, Goa, Jaisalmer, Pune etc).
- Maintained constant balance and accounting of property petty cash account.
- Oversaw day-to-day operations of property with the staff.
- Improved the property's online reputation by listening to feedback and taking appropriate measures to improve service, this led to reduction in negative reviews and increase in positive reviews on platforms like Booking.com, Tripadvisor, Makemytrip etc.
Education
Bachelor of Tourism And Hospitality -
Amity University
Noida, India 07.2019 - 07.2021
Bachelor of Management Studies -
Advent Institute of Management Science& Technology
Udaipur, Rajasthan 07.2011 - 07.2013
Class 12th - Accounting, Economics, English, Business Studies
Central Board of Secondary Education
Udaipur, Rajasthan 01.2010 - 01.2010
Class 10th - English, Science, Mathematics, Hindi
Central Board of Secondary Education
Udaipur, Rajasthan 01.2008 - 01.2008
Skills
IDS property management system knowledge
OTA's Extranet knowledge
Mail Handling
Reservations management
MS Office
Team building
Front office operations
Outstanding communication skills
Staff supervision
Leadership
Interpersonal Communication
Wedding/Event Handling
Additional Information
- Attended various social service camps and seminars in university.
- Active participation in cultural fest and activities at school and college level.
Internships: -
⦁ Global Connexions: - Customer Service Representative.
⦁ Rajasthan Machinery Mart Pt. Ltd.: - Internship for 45 days and analyzed the marketing scenario of Daikin Air Conditioner in Udaipur.
⦁ Academic Projects: - Consumer preference while selecting an organized retail shop (Reliance Fresh) in Udaipur.
⦁ Understanding the consumer behavior on safe drinking water (Hindustan Unilever Limited).
⦁ International Conference on management education at Advent Institute of Management Science and Technology, Udaipur, Rajasthan.
Certification
Role of Manager
Software
IDS PMS
Stayflexi channel manager
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Role of Manager
07-2021
Customer Relationship Management
07-2021
Bachelor of Tourism And Hospitality -
Amity University
07.2019 - 07.2021
Operations Manager
Oyo Rooms
02.2019 - 01.2020
Front Office Executive
Castle Narela Lake Resort
09.2018 - 01.2019
Property Manager
Backpacker Panda Holidays Private Limited
02.2016 - 08.2018
Bachelor of Management Studies -
Advent Institute of Management Science& Technology
07.2011 - 07.2013
Class 12th - Accounting, Economics, English, Business Studies
Central Board of Secondary Education
01.2010 - 01.2010
Class 10th - English, Science, Mathematics, Hindi
Central Board of Secondary Education
01.2008 - 01.2008
Reservation Manager
Hotel Amet Haveli
3 2021 - Current
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