Ankit Bohra
Summary
Detail-oriented professional with over 7 years in operations and customer service. Proven problem-solving skills and a proactive approach support team success and drive positive outcomes. Committed to continuous improvement and advancing organisational objectives with a goal-driven mindset.
Overview
7
7
years of professional experience
Work History
Team Leader
ila Solution GmbH
, Germany
06.2020 - 07.2025
- Oversee day-to-day Operations for Partner Companies.
- Contact with teams to assist with projects, define needs and help them with corporate communications.
- Efficiently handling inventory , maintaining accurate records, and conducting regular audits using Inventory management software.
- Discovering Training needs and providing coaching.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Brand Marketing Analyst(REMOTE)
International Institute of Digital Marketing (U.S.A)
01.2021 - 04.2021
- Strategize content plans that align with company strategy, value and overall brand.
- Analyse consumer data and create recommendations on products, customers & market needs.
- Assist in developing marketing plans.
Team Leader
Concentrix Daksh Services India Private Limited
, India
08.2018 - 01.2020
- Taking ownership of every seller interaction coupled with proactive problem solving and providing exceptional support to sellers.
- Resolved inquiries and issues for Amazon sellers, improving overall experience on the platform.
- Delivered prompt service to Amazon sellers, escalating critical issues to ensure timely resolution.
- Monitored and upheld performance metrics including quality, productivity, and first contact resolution to maintain high service standards.
- Managed time effectively while working independently, utilising departmental resources and procedures.
Education
Msc. - International Marketing
The University of Law
Berlin, Germany09-2021
Bachelor of Business Administration -
Jaipuria Institute of Management
India05-2016
Skills
Project Management
Staff management
Decision-making
Time management
Organisational skills
- Problem-solving
Teamwork and collaboration
Customer service
Social media marketing
Microsoft office
Adobe Photoshop
Accomplishments
- Certificate of Recognition Outstanding Performance in Selling Partner Support(2019)
- Rector's Scholarship - GISMA Business School
Custom
- Mother tongue: English, Hindi
- Other language: Goethe-Zertifikat B2 (German) | Max Mueller Bhavan (Goethe-Institut) |
Timeline
Brand Marketing Analyst(REMOTE)
International Institute of Digital Marketing (U.S.A)
01.2021 - 04.2021
Team Leader
ila Solution GmbH
06.2020 - 07.2025
Team Leader
Concentrix Daksh Services India Private Limited
08.2018 - 01.2020
Msc. - International Marketing
The University of Law
Bachelor of Business Administration -
Jaipuria Institute of Management