Summary
Overview
Work History
Education
Skills
Service Now Integrations
Experience
Timeline
Generic

Ankit Chaudhary

Meerut

Summary

A Certified ServiceNow System Developer, competent professional with around 5 years of extensive experience in

ServiceNow working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management, CMDB, Service Portal and Custom Application Development, project and demand management.

Overview

5
5
years of professional experience

Work History

Sr. ServiceNow Developer

Braeon Technocrats LTD
07.2021 - Current
  • Working with Implementation Payable, Receivable and F&A process implementation using Customer service management
  • Supporting the CSM and ITBM module for various different contracts, managing the entitlements, accounts and SLAs
  • Worked on maintaining the CSM catalogs and portal
  • Conducted an instance assessment and reduce the technical debt to restore the instance to a state closer to its initial Out of the Box configuration
  • Conducted an extensive analysis of existing processes, identifying redundancies and areas of improvement
  • Implemented an automated code analysis tool to identify and flag violations of coding standards
  • Contributed to the Designing, developing, and rolling out new scoped applications and maintaining deployed production solutions
  • Streamlining onboarding and offboarding processes through orchestration-driven automation
  • Worked on introducing the confidentiality in project management in ITBM
  • Mentor and train the BAU team on Client's process and Service Now capabilities
  • Lead planning, executing and overseeing ServiceNow instance upgrade and successfully upgraded Production instance multiple times without any issues

ServiceNow Developer

Via ServiceNow, Inc
11.2019 - 06.2021
  • Worked on the ITSM module implementation and enhancements
  • Worked on integration of multiple LDAPs using single ADFS source
  • Implementing Password Reset, automation of AD Account creation and exchange license allocation using Orchestration
  • Implementing Facility Management, Cost Management, Software Asset Management
  • Lead the development to implement various modules like IM, PM, CM, Integrations
  • Contributed to the implementation and optimization of Demand management, Idea Portal and resource allocation processes for enhanced efficiency
  • Service Catalog modelling and designing dynamic workflow
  • Automate the Demand process and multi-level approvals for different sizes of Demand
  • Working with script include, Business Rules, Complex Workflows and Macros
  • REST and SOAP API integration for SMS and for user detail updating
  • Designing & Development of multi-line functionality with in SR which was feasible through OOB table functionality
  • Setting up Discovery for various Regions
  • Transition planning, resource planning and alignment
  • UAT Support & documentation
  • Production Migration and user training
  • Team Management, Queue Management, Participating in Weekly and monthly meetings
  • Participate in SIT and UAT defects discussions and Go-Live with Hyper care support

Education

Bachelor's degree - B.Tech

AK Technical University

Skills

    ITSM

    CSM

    ITBM

    ORCHESTRATION/CMDB

Service Now Integrations

  • LDAP integration for user's details population.
  • ADFS (Active Directory Federation Services) integration with SNOW.
  • SSO integration with SNOW for User Authentication using OKTA, Azure, ADFS, Google.
  • Email integration for case creation and updation. Chat integration to create cases.
  • Integration hub integration with Azure for user group maintenance.
  • MS Teams Integration using Integration Hub.
  • Integration with Dell, SHI to build in-stock inventory, CMDB integrations like Intune and Jamf.

Experience

  • Mapping High level business requirements to measurable goals, aligning delivery teams to client’s and account’s overall goal and vision
  • Used Agile Development 2.0 to manage the development work and effort.
  • Experience in Implementing ITBM(SPM), Demand management, project management, resource and cost management.
  • Experience in maintaining the CSM environment for various clients.
  • Worked on solution for custom process using CSM and domain separation to automate the Payable and Receivable business process.
  • Experience in the implementation of existing practices and policies associated with established ITSM processes.
  • Implementation of Incident Management, Change Management, Problem Management and Knowledge Management
  • Experience in account/ contacts and contract management.
  • Expert in business process engineering and software development life cycle, including analysis, design, interface development, testing and implementation of enterprise applications
  • Integrations by using the REST, SOAP, JDBC Data Source and JDBC Probes
  • Experience in working with flow designer, workflow, integrations and automations.
  • Experience in working on virtual agent, service operation workspace.
  • Created Service Catalog Items, Order Guides, Record Producers.rviceNow like UI actions, UI Policies, Data Policies, Business Rules, Client Scripts, Script Includes, Notifications, ACLs.
  • Created Service Catalog Items, Order Guides, Record Producers.
  • Experience working with Reports, Homepages and Dashboards.
  • Experience in configuring SLAs for various ITIL processes as per the client requirements.

Timeline

Sr. ServiceNow Developer

Braeon Technocrats LTD
07.2021 - Current

ServiceNow Developer

Via ServiceNow, Inc
11.2019 - 06.2021

Bachelor's degree - B.Tech

AK Technical University

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Ankit Chaudhary