Summary
Overview
Work History
Education
Skills
Timeline
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Ankit Chawla

New Delhi

Summary

Proactive Assistant General Manager with a history of success managing operations, building teams, and equipping employees with skills to independently handle business needs. Offers progressive experience, combined with sound judgment, and good problem-solving abilities. Strong record of surpassing organizational goals.

Overview

18
18
years of professional experience

Work History

General Manager

FRONTIER HYUNDAI DWARKA
NEW DELHI
01.2025 - Current
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed the team schedule with an eye for coverage needs and individual strengths.
  • Motivated, trained, and disciplined employees are essential to maximize performance.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Maintained a well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Mentored and motivated team members to achieve challenging business goals.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees, and maintain excellent customer service.

Assistant General Manager

Morris Garages India Pvt Ltd
New Delhi
09.2021 - Current
  • Oversaw inventory management by ordering accurate stock levels and implementing corrective actions to enhance profitability.
  • Managed team schedule to ensure adequate coverage based on individual strengths.
  • Motivated and trained employees to maximize performance through targeted mentorship.
  • Administered budget implementations, employee reviews, training sessions, schedules, and contract negotiations.
  • Analyzed customer feedback data to identify improvement areas and develop actionable solutions.
  • Developed and enforced policies to enhance customer service and satisfaction metrics.
  • Tracked employee attendance and punctuality, addressing recurring issues to prevent long-term patterns.
  • Resolved customer complaints effectively to elevate overall satisfaction.

Sales Manager

DD Motors India Pvt Ltd
New Delhi
12.2007 - 08.2021
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Established and cultivated solid business relationships with new or existing customers.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

MBA - Marketing

ICFAI University
Delhi
01.2009

B.Com -

University of Delhi
Delhi
01.2005

Skills

  • Training and development
  • Business operations
  • Team leadership
  • Strategic planning
  • Financial leadership
  • Budget management
  • Inventory control
  • Policy development
  • Contract negotiation
  • Process improvement
  • Service quality improvement
  • Client relations

Timeline

General Manager

FRONTIER HYUNDAI DWARKA
01.2025 - Current

Assistant General Manager

Morris Garages India Pvt Ltd
09.2021 - Current

Sales Manager

DD Motors India Pvt Ltd
12.2007 - 08.2021

MBA - Marketing

ICFAI University

B.Com -

University of Delhi

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Ankit Chawla