ANKIT DAS
Duty Manager
Mohali
Summary
Competent Duty Manager currently handling 451 Rooms operations in fast-paced, high-volume environments. Veteran of Hospitality and skilled in managing people, projects and administrative operations. Offering around 7+ years of experience and dedication to business success.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Duty Manager
Hyatt Regency Gurgaon (451 Rooms)
12.2023 - Current
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
Assistant Front Desk Manager (Duty Manager)
Marriott Suites Pune (200 Rooms)
04.2023 - 12.2023
- Proactively identified areas for improvement within the department through observation of daily operations and staff interactions with guests.
- Resolved conflicts calmly between employees or customers by employing effective communication skills during tense situations.
- Provided exceptional customer service, resulting in increased repeat business and positive online reviews.
- Coordinated with other departments to address guest needs promptly, enhancing overall satisfaction levels.
- Collaborated with housekeeping and maintenance departments to ensure timely room turnover and optimal guest experience.
- Assisted in staff training, ensuring consistent quality service to guests from all team members.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Managed reservation system, accurately inputting guest details and booking information for smooth operations.
- Maintained accurate financial records, processing payments and balancing cash drawers daily.
- Participated in regular staff meetings to discuss departmental goals, challenges, and opportunities for improvement.
- Organized group bookings efficiently by collaborating with sales teams to ensure seamless coordination of reservations and billing arrangements.
- Served as a knowledgeable resource for guests seeking recommendations on local attractions, dining options, or transportation services.
- Implemented new procedures for improved front desk organization, increasing overall efficiency.
Front Office Supervisor
The Oberoi Rajvilas, Jaipur (71 Rooms)
07.2022 - 03.2023
- Acting duty Manager and handling the shift
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
- Handling guest complaints and ensuring if there issues are all resolved on a positive note
- Overall responsible for room blocking, business blocks and group movement in the hotel
- Proactively involved in finance queries and resolving them
Customer Analyst
Amazon
01.2021 - 06.2022
Front Office Supervisor
The Leela Palace, Chennai (319 Rooms)
02.2020 - 11.2020
- Managed group bookings effectively to optimize room allocation while accommodating individual preferences.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Verifying and checking work done by junior team members
- Email handling for in-house and pre arrival guest queries
Front Office Assistant
The Oberoi Wildflower Hall, Shimla (85 Rooms)
09.2017 - 01.2020
- Acting front office supervisor and ensuring smooth front office operations
- Preparation of all arrivals and ensuring their all pre arrival requests are taken care off
- Taking In room check-in and checkouts according to LQA standards
- Resolving all finance queries and billing of in house guests
- Training team members
- Night auditing
- Handled reservation
Front Office Associate
Courtyard By Marriott, Gurugram (198 Rooms)
08.2016 - 09.2017
- Handling guest calls and Emails
- Handling of billing for In house guest
- Responsible for Marriott rewards, ISRA, E bonus and MRW10
- Collecting and analyzing all guest voice data
- Responsible for keeping a track of guest complaints and guest request and resolving them in committed time.
- Maintained accurate financial records through diligent cash handling, daily reconciliations, and report generation.
- Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
Education
Bachelor of Science - Hotel Management
Chitkara University
Rajpura, India 04.2001 -
Skills
MS Office
undefinedAccomplishments
- Chosen twice as "Pride of the Wild" in Oberoi Wildflower Hall
- Associate of the month at Courtyard Marriott, Gurugram
- Many recognition in Guest feedback forms and TripAdvisor
References
- Poornima Bhambal, Front office Manager, Poornima.bhambal@tajhotels.com, 7506733781
- Jyoti Mehta, Deputy Manager, Jyoti.mehta@tridenthotels.com, 9805344148
- Sanchari Guha, Front Office Manager, Sanchari.guha@oberoihotels.com, 8802327012
Timeline
Duty Manager
Hyatt Regency Gurgaon (451 Rooms)
12.2023 - Current
Assistant Front Desk Manager (Duty Manager)
Marriott Suites Pune (200 Rooms)
04.2023 - 12.2023
Front Office Supervisor
The Oberoi Rajvilas, Jaipur (71 Rooms)
07.2022 - 03.2023
Customer Analyst
Amazon
01.2021 - 06.2022
Front Office Supervisor
The Leela Palace, Chennai (319 Rooms)
02.2020 - 11.2020
Front Office Assistant
The Oberoi Wildflower Hall, Shimla (85 Rooms)
09.2017 - 01.2020
Front Office Associate
Courtyard By Marriott, Gurugram (198 Rooms)
08.2016 - 09.2017
Bachelor of Science - Hotel Management
Chitkara University
04.2001 -
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