Farvision
Ankit Devputra
ERP Implementation & Functional Support
Noida
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Software Functional Support & Implementation
ATS-HomeKraft
09.2022 - Current
- Mitigated risks throughout the implementation process by proactively addressing potential issues and implementing contingency plans as needed.
- Collaborated with stakeholders to define clear objectives and establish realistic project timelines, ensuring alignment with overall business goals.
- Streamlined ERP implementation processes by developing detailed project plans and coordinating cross-functional teams.
- Managed communications between users and software vendors, facilitating timely resolution of technical issues encountered during implementation projects.
- Championed continuous improvement initiatives within the organization, resulting in higher efficiency levels across multiple departments.
- Developed comprehensive test plans and conducted rigorous testing activities to validate system functionality prior to deployment.
- Enhanced system performance by conducting thorough business process analyses and recommending optimized configurations.
- Monitored project progress closely against established milestones, regularly updating stakeholders on status and adjusting strategies as required to maintain momentum toward completion.
- Improved user adoption rates by designing customized training programs tailored to client needs and requirements.
- Delivered high-quality documentation including user manuals, configuration guides, and process flow diagrams for future reference purposes.
- Provided ongoing support for userd after go-live, troubleshooting issues and delivering post-implementation enhancements as necessary.
- Facilitated successful data migrations from legacy systems to new ERP platforms, maintaining data integrity throughout the transition period.
- Designed custom reports using various reporting tools for better decision-making and data analysis during ERP implementation projects.
- Mentored junior team members and provided guidance on best practices for successful ERP implementations, fostering a culture of knowledge-sharing within the organization.
- Managed customer expectations and relationships through easily understood explanations and clear communication.
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
Senior Software Support Engineer
In4Velocity
04.2022 - 09.2022
- Maintained up-to-date knowledge on industry trends and advancements, applying this expertise in the development of innovative support strategies.
- Implemented customized solutions to cater to unique client requirements, ensuring seamless integration with existing systems.
- Increased product adoption rates through the creation of user-friendly help resources and tutorials that simplified complex topics for end users.
- Reduced client response times with the implementation of efficient workflow management strategies within the support team.
- Served as a key liaison between customers, development teams, and sales representatives to ensure clear communication on expectations and deliverables.
- Delivered high-quality remote support services to clients across multiple time zones, maintaining strong relationships through effective communication.
- Streamlined internal processes for quicker issue resolution, effectively reducing downtime for clients.
- Enhanced customer satisfaction by promptly addressing and resolving software-related concerns.
- Assisted developers in testing new features and updates before release, ensuring a smooth transition for end users.
- Developed comprehensive documentation of technical procedures and guidelines for efficient knowledge transfer among team members.
- Patched software and installed new versions to eliminate security problems and protect data.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Communicated with clients to verify roots and causes of software problems.
Software Functional Support
TDI Group
07.2021 - 04.2022
- Streamlined data integration for faster decision making with thorough data mapping exercises.
- Identified potential risks and devised mitigation strategies, minimizing project delays and cost overruns.
- Enhanced user productivity by designing and implementing customized training modules.
- Provided ongoing support to clients post-implementation, addressing concerns promptly and effectively.
- Increased ERP system efficiency by analyzing and optimizing functional processes.
- Documented functional specifications to facilitate seamless handover to technical teams for development purposes.
- Assisted users in adapting to new ERP systems by conducting hands-on training sessions and workshops.
- Resolved complex issues through prompt identification of root causes and implementation of corrective actions.
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
Software Support Specialist
ATS Group
05.2018 - 07.2021
- Enhanced data accuracy in the ERP system by conducting regular audits and implementing corrective actions as needed.
- Ensured adherence to best practices during data migration procedures, minimizing risk of data loss or corruption.
- Coordinated testing efforts across different functional areas, ensuring accurate validation of the implemented solution before going live.
- Served as a subject matter expert for ERP system-related inquiries from internal stakeholders, providing prompt resolution to issues encountered.
- Identified areas for process improvement within the organization, leading to increased efficiency.
- Evaluated potential ERP system upgrades and new modules, providing recommendations to senior management based on business needs and requirements.
- Provided comprehensive training to end-users on ERP functionalities, resulting in increased productivity and user satisfaction.
- Conducted periodic reviews of implemented ERP solutions to identify opportunities for further optimization or enhancement.
- Taught end users to navigate ERP system by developing and presenting training sessions.
ERP Executive
Jaguar Overseas Ltd
11.2016 - 05.2018
- Conducted regular system health checks to proactively identify potential issues before negatively impacting end-users or business processes.
- Managed end-to-end project implementations from requirement gathering to post-go-live support ensuring timely completion.
- Collaborated closely with cross-functional teams to identify requirements and customize ERP solutions accordingly.
- Reduced manual errors in data entry through the successful implementation of data validation rules and checks.
- Troubleshot complex issues related to ERP applications, providing efficient resolutions that minimized business impact.
ERP Executive
Great Value
08.2014 - 11.2016
- Customized various modules according to specific organizational needs while maintaining best practices.
- Implemented effective security measures to protect sensitive company data within the ERP system.
- Identified opportunities for process improvement through regular reviews of end-user feedback and needs assessments.
- Played a key role in change management initiatives related to enterprise-wide ERP rollouts or updates.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system software.
Education
MBA - Accounting And Finance
IMS
Dehradun 04.2001 -
B.Com - Commerce
Vardhman
Bijnor 04.2001 -
Skills
Business Process Analysis
Requirements Gathering
Functional Consulting
Training and support
Testing and Validation
Data Analytics
Documentation creation
Problem-solving abilities
Continuous Improvement
Task Prioritization
Analytical Thinking
Interpersonal Communication
Relationship Building
Self Motivation
Software
In4suite
Timeline
Software Functional Support & Implementation
ATS-HomeKraft
09.2022 - Current
Senior Software Support Engineer
In4Velocity
04.2022 - 09.2022
Software Functional Support
TDI Group
07.2021 - 04.2022
Software Support Specialist
ATS Group
05.2018 - 07.2021
ERP Executive
Jaguar Overseas Ltd
11.2016 - 05.2018
ERP Executive
Great Value
08.2014 - 11.2016
MBA - Accounting And Finance
IMS
04.2001 -
B.Com - Commerce
Vardhman
04.2001 -