Summary
Overview
Work History
Skills
Timeline
Generic

Ankit Dogra

Support Engineer
Delhi

Summary

At Bank of America, as a Problem & Change Manager, I led cross-functional teams to streamline system upgrades, enhancing operational efficiency by implementing standardized processes. My expertise in problem analysis and team leadership resulted in significant downtime reduction and improved incident management, embodying a proactive approach to ITIL framework application and fostering robust teamwork.

Overview

2
2
years of professional experience

Work History

Problem & Change Manager

Bank of America
08.2022 - Current
  • Managed cross-functional teams through complex system upgrades, ensuring seamless transitions with minimal service interruptions.
  • Implemented process improvement initiatives within the Problem and Change Management department, resulting in increased operational efficiency.
  • Improved problem resolution efficiency by developing and implementing standardized problem management processes.
  • Spearheaded root cause analysis investigations into high-impact incidents, providing actionable insights that informed future preventative measures.
  • Reduced downtime during system changes, ensuring meticulous scheduling and coordination across departments.
  • Ensured compliance with industry best practices for Problem and Change Management by staying informed of emerging trends and incorporating relevant methodologies.
  • Mitigated risks associated with large-scale system migrations through rigorous change impact assessments prior to implementation.
  • Analyzed trends in incident data to proactively identify recurring issues, leading to targeted improvements in IT systems.

Skills

Problem analysis

Customer focus

Incident management

ITIL framework

Training and coaching

Change request tracking

Teamwork and collaboration

Team leadership

Timeline

Problem & Change Manager

Bank of America
08.2022 - Current

Similar Profiles

CREATE PROFILE
Ankit DograSupport Engineer