ANKIT DUBEY
Lucknow
Summary
Strategic engineer pursuing a professional opportunity to leverage advanced knowledge of project management, server maintenance and system deployment illustrated across several years of superior industry performance.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Engineer (Support)
HCL Technologies Limited
07.2022 - Current
- Working on escalated tickets as the 2nd Level of support group
- Ensuring compliance with individual service level requirements (respond / resolution, Customer Satisfaction survey scores, Quality and Technical Audits
- Ability to troubleshoot basic issues with Computer Software(s), Internet Connectivity, Outlook, MS teams, Office Suite, VPN
- Understanding of End User IT infrastructure elements Desktops, Laptops, Printers, Handhelds, Smartphones (Androids and Apple) and industry wide operating systems and applications
- Basic (theoretical understanding) of Mobile Device Management (MDM) tools and Active directory
- Ability to coordinate expedited resolutions for tickets that could not be fixed at first level across support organization(s)
- Ability to prioritize work as per provided guidelines i.e
- Priority Incidents, VIP
- Monitor queues at regular intervals in order to identify any tickets that have not been assigned to individuals or have not been resolved or responded to within SLA
- Critical and high tickets assigned on priority
- All other tickets worked First In First Out (FIFO)
Project Engineer
Parvati and Associates (Civil and Electrical Unit)
03.2018 - 03.2020
- Schedule preparation, pre-planning and resource forecasting for engineering and other technical activities relating to the project, and project delivery management
- Performance management of vendors
- Managed a team of around 50 ITI workers in a shift
- Responsible for end to end management 4M (panels and other hardware devices)
- Managed dealings with 10+ vendors for cost,supply, delivery and maintenance of project sub heads
- Inventory management of material and building a robust system for keeping a check on the cost effectiveness of inventory
- Responsible for Safety of associates and safety SOPs during project work
- Optimization of Inventory - Cost reduction and rehaul of inventory by applying techniques of TPM and Inventory Management Kaizens, leading to a cost reduction of INR 5 lacs per month
- Re standardization of wiring layout in the dedicated project sub head, leading to a safer and simpler mechanism, which is easier to maintain
- Vendor prioritization and optimisation, which helped in reducing DOH cover from 10 to 5 days for panels and cases and from DOH 4 to 2 days for nuts, bolts, screws etc
- Was awarded Safety Superstar of the Project for safely leading the project to conclusion
Intern
Uttar Pradesh Power Corporation Limited (UPPCL)
06.2016 - 07.2016
- Vocational Training for understanding aspects of power generation and power supply
Education
B.Tech - Electrical and Electronics Engineering
Babu Banarasi Das Northern India Institute of Technology
01.2017
Class XII - Science (PCM)
New Public Inter College
01.2013
Class X - All Subjects
New Public Inter College
01.2011
Skills
- C
- C
- HTML
- Java
- Embedded System
- Windows 98
- Windows 2000
- Windows XP
- Windows Vista
- Windows 7
- Windows 10
- LINUX
- MS-OFFICE
- Fast learner
- Decisive
- Result oriented
- Good team player
- Self motivated
- Good communication skills
- Strong analytical skills
- Technical troubleshooting
- Software configuration
- Troubleshooting and resolution
- System updates
- Remote support
- Hardware troubleshooting
Certification
- Data Analysis using AI by Skill Nation
- Microsoft Certified : Azure AI Fundamentals
- Microsoft Power BI by Techtip24
- Udemy.com, Event, Incident, and Problem Management ITIL 4 Foundation
- Udemy.com, Post Graduate Diploma: CRM Platform Expert
- Udemy.com, Cisco Certified Network Associate (CCNA 200-301)
- GUVI Geek Networks, IIT Madras, Amazon Web Services SysOps Administrator-Associate
- Orane Infosystems Pvt. Ltd., Embedded Systems, Java Programming, Computer Networking & MATLAB Programming
- NIELIT, Course on Computer Concepts (CCC), 09/2017
Training
Uttar Pradesh Power Corporation Limited (UPPCL), Vocational Training, 06/2016, 07/2016, Generation of Electricity, 02/2016 - 03/2017, Main aim was to study how electricity flows from source to destination without having fault in the transmission line use of busbars and isolators., Protection against Overcurrent, Overvoltage, Undervoltage and Overtemperature, 01/2017 - 03/2017, The project presents the need of protection for electrical power systems. The basic requirements of this scheme are IDMT type relays, PIC16F72 microchip and LM35 sensor.
Languages
English
Advanced
C1
Hindi
Beginner
A1
Timeline
Technical Engineer (Support)
HCL Technologies Limited
07.2022 - Current
Project Engineer
Parvati and Associates (Civil and Electrical Unit)
03.2018 - 03.2020
Intern
Uttar Pradesh Power Corporation Limited (UPPCL)
06.2016 - 07.2016
B.Tech - Electrical and Electronics Engineering
Babu Banarasi Das Northern India Institute of Technology
Class XII - Science (PCM)
New Public Inter College
Class X - All Subjects
New Public Inter College