Ankit Dubey
Pune
Summary
Results-driven Supply Chain & Logistics Expert with 22+ years of experience in the manufacturing industry. Specializing in Logistics operations, Order management, Manufacturing operations, Import/Export, Sales & Operations planning, and Supplier Management . Adept at reducing costs, improving efficiency, and enhancing customer satisfaction. Trained Six Sigma Green/White Belt, skilled in ERP systems, experienced in supplier / customer handling, and distribution management. Proven track record of achieving KPIs such as inventory optimization, on-time delivery (OTD), and customer complaint resolution.
Overview
22
22
years of professional experience
Work History
Manager - Customer Experience
Ewellix India Pvt Ltd.
Pune
07.2020 - Current
- Streamlined customer engagement to enhance their journey from initial inquiry to final delivery.
- Oversaw synchronization of order management, supply planning, and logistics processes.
- Built collaborative frameworks aimed at aligning business solutions with customer needs.
- Enhanced operational performance by aligning with key performance indicators.
- Established strong communication channels among Business Unit and essential functions like Sales, Manufacturing, Finance & Supply Chain.
- Managed customer grievances ensuring swift and sustainable outcomes.
- Streamlined operations through the application of Lean principles.
- Trained and empowered team members to foster continuous development.
- Executed supplier selection process while maintaining alignment with organization's expectations.
- Oversaw Distributor Development activities such as contract finalization and competency development.
Asst. Manager – Logistics & Demand Chain
SKF India Limited
Ahmedabad
04.2015 - 06.2020
- Oversees Distribution Centre operations for designated region according to company standards.
- Directed team to maintain high standards of efficiency and service quality.
- Oversee implementation of control systems for better planning and optimized inventory storage at the location.
- Met challenging service levels consistently.
- Managed order fulfillment and prioritization tasks to streamline workflows.
- Resolved client issues promptly while ensuring effectiveness and permanence.
- Implement frameworks to carry out operations in a cost-effective way.
- Enhanced team capabilities to achieve outstanding results.
- Ensured compliance with site-specific EHS and Quality Standards.
- Coordinated with logistics suppliers to ensure compliance with company guidelines.
- Conducted quarterly reviews of supplier performance to maintain high standards.
Executive – Customer Service
SKF India Limited
Pune
07.2011 - 03.2015
- Achieved outstanding Customer Service levels within designated Business Unit.
- Facilitated precise execution of orders to support effective fulfillment.
- Accelerated issue resolution in the supply chain by proactively updating all parties.
- Secured recurring sales by maintaining consistent communication with existing customers.
- Resolved customer complaints through implementation of corrective and preventive measures.
- Represents customer interests internally to ensure high levels of satisfaction.
Customer Support Representative
Cummins Turbo Technologies
Indore
02.2008 - 06.2011
- Processed customer orders using ERP systems efficiently and accurately.
- Coordinated with Logistics team to ensure timely deliveries.
- Prepared detailed reports highlighting discrepancies in sales and customer deliveries.
- Generated regular MIS reports for sales department.
Team Leader– Manufacturing Operations
Cummins Turbo Technologies
Indore
12.2002 - 01.2008
- Strategized production planning to align with business objectives.
- Monitored and maintained functional KPIs such as safety, productivity, quality, and efficiency in operations.
- Presented regular MIS reports to senior team.
- Conducted trials for process enhancements, securing better outcomes.
- Oversaw workforce management to ensure smooth production processes.
Education
B.B.A. - Marketing
Sanghvi Kesri College
ChinchwadCertificate Course in Machinist Trade -
Indo-German Tool Room
IndoreSkills
- Logistics Management
- Order management
- Supply Planning
- Import and Export Operations
- Supplier management
- ERP and Warehouse Management Systems
- Customer Relationship Management
- Distribution and Warehouse Operations
- Team leadership
- Supplier Relationship Management
- Freight and Transportation Management
- Manufacturing operations
- Operational Excellence
- Lean Practices
Languages
- English
- Hindi
Personal Information
- Date of Birth: 08/14/81
- Nationality: Indian
Trainings Workshops Attended
* Team Base Work System * Ace Sales Excellence Workshop
* Business Excellence * Repetitive Sales
* Towards More Proactive Customer Service * A3 Problem Solving
* Six Sigma Green Belt * Communications & Networking Skill
* Through the Lens of Customer * Treatment to Each other at Workplace
*High Performing Organization
Accomplishments
- Customer Hero Award (2023): Recognized for achieving superior customer service results,
enhancing order fulfillment efficiency and customer satisfaction. - Best Kaizen Award (2013): Optimized high-seas sales documentation, reducing demurrage costs
and customer complaints. - PCA Award for Best Customer Service (2011 & 2013): Acknowledged for outstanding customer
service performance and process improvements. - Best Newcomer Award – CII Quality Circle (2004): Improved machine cycle time, increasing
productivity and operational efficiency. - Best Kaizen Award – CII Quality Circle (2005): Led productivity improvement and downtime
reduction, optimizing setup change processes
Timeline
Manager - Customer Experience
Ewellix India Pvt Ltd.
07.2020 - Current
Asst. Manager – Logistics & Demand Chain
SKF India Limited
04.2015 - 06.2020
Executive – Customer Service
SKF India Limited
07.2011 - 03.2015
Customer Support Representative
Cummins Turbo Technologies
02.2008 - 06.2011
Team Leader– Manufacturing Operations
Cummins Turbo Technologies
12.2002 - 01.2008
B.B.A. - Marketing
Sanghvi Kesri College
Certificate Course in Machinist Trade -
Indo-German Tool Room
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