ANKIT GALA

• Handling activities like requirement gathering, scoping, architecting solutions, setting timelines, ensuring timely delivery and managing stakeholders. Also managing other activities such as cloud infrastructure, team budgeting, vendor management etc
• Led cross-functional team of diverse skillsets such as data scientists, cloud specialists, full stack developers and data engineers.

Data Science & Analytical Solutions

• Created a customer 360 for Corporate and SME Customers to create an aggregate view of customer profile reducing duplicate customer ID's by 24%. This helped in increasing customer engagement and driving cross-sell and up-sell to existing customers.
• Managed development and implementation of lead prioritization model for two-wheeler insurance using google analytics data achieving significant lift.
• Implemented a Fire Pricing ML Model to predict premium for 0-5Cr Sum Insured business, thereby achieving a reduction in 6% in underwriting deviations
• Worked on chatbot based projects such as RAG Bot for website and HR Bot for MS Teams.
• Worked on various data enrichment initiatives to find out new leads, map market potential for specific lines of business.
• Created a workflow automation tool for HR Team to enhance engagement of call center employees and hence reduce attrition.

Cloud Management & AI/ML Deployment Solutions

• Managed team involved in deployment of AI/ML models and other projects to expose consumable API's. Introduced processes such as code versioning and CI/CD in the team through Github.
• Led many interventions for optimizations in cloud resource utilization thereby reducing cloud costs by 30%

Data Engineering Solutions

• Leading integration of digital acquisition data from source systems into Adobe Campaigns and MS Dynamics CRM, enhancing cross-platform data consistency and campaign targeting.
• Managed strategic implementation of sourcing loss cost calculation for commercial vehicles' portfolio using open architecture. This helped to reduce the daily execution time by 20%. Also, the TAT for logic and data changes reduced from 2 days to 3-4 hours.
• Participated in data governance initiatives focused on improving customer contactability, ensuring higher data quality and regulatory compliance.
• Delivered external channel data integrations for in-house teams, streamlining data flow and supporting real-time business decision-making.

Other Activities

• Involved in hiring of 15 team members including campus recruitments.
• Vendor management activities for external hires and software procurement

• Managed projects including Health Claims Fraud Engine and Smart Nudge for Upsell, Cross-sell with external data augmentation.
• Worked on validating boarding pass for a flight delay insurance claim with 90% accuracy and minimized need for manual intervention.
• Involved in managing 'Smoothie' (flight delay insurance product) and creation of new parametric products.

• Performed descriptive analysis, developed model to detect early claims for term policies, and analyzed existing models in production.
• Suggested changes in process of model documentation and contributed towards hiring of data scientists

• Developed product propensity models for cross-sell, created dashboard to check model drift and modified existing PowerBI dashboards.
• Migrated models from Azure ML to Databricks including recoding of several modules, leveraging spark to improve run time efficiency by 30-40%.
• Identified inconsistencies and improved usage of third-party data by 25% by updated several SQL procedures to help with more data for modeling.
• Worked on intent extraction from chats to identify most repeated topics
• Applied data mining and visualization techniques to bring out various claim negotiation strategies and identified 7.7% of claims Outlier claims with excess spending

• Involved in gathering requirements and creating system implementation documents for software enhancement.
• Performed end-to-end quality assurance activities to achieve zero defect delivery.
• Gained expertise in the insurance domain by completing ALMI certification.
• Conducted greenfield training sessions for freshers