Ankit Gangadhar Mahalle
Cluster Manager
Gahunje
Summary
Seeking a position to utilize my skills and abilities in the Growing Industry that offers professional growth while being resourceful, innovative and flexible. Looking Forward For Challenging And enriching role in the field of procurement and strengthen the overall organizational performance that drives towards profit.
Overview
12
12
years of professional experience
2009
2009
years of post-secondary education
3
3
Languages
Work History
Cluster Manager
Zepto (kiranakart technologies pvt ltd)
10.2022 - 10.2024
- Cluster Operations Management: Spearhead end-to-end operations for multiple dark stores/micro-fulfillment centers across the cluster, ensuring seamless last-mile delivery and inventory efficiency.
- Team Leadership: Manage and mentor a cross-functional team including area managers, delivery executives, and warehouse staff to ensure high-performance operations and employee retention.
- P&L Ownership: Take full accountability for the cluster’s Profit & Loss, optimizing cost structures, improving margins, and maximizing revenue through data-driven decision-making.
- Service Level Performance: Monitor and enhance key metrics such as order fill rate, delivery TAT (turnaround time), and customer satisfaction (NPS/CSAT) across the cluster.
- Process Optimization: Drive operational excellence through continuous improvement initiatives, automation opportunities, and SOP development.
- Stakeholder Management: Collaborate closely with central teams (supply chain, category, marketing, and tech) to align local execution with company-wide strategic goals.
- Demand Forecasting & Inventory Management: Work with planning teams to ensure accurate demand forecasting and replenishment planning to avoid stockouts or overstock.
- Compliance & Safety: Ensure adherence to legal, safety, and quality standards across all operational nodes.
Store Manager (Big basket)
Tata Enterprises (Big Basket online Grocery Supermarket)
11.2021 - 10.2022
- Part of First BB Now store in Pune area(Kharadi) and successfully open Baner Store Handling Now.
- Developing store strategies to raise customers' pool, expand store traffic and optimize profitability.
- Meeting sales goals by training, motivating, mentoring and providing feedback to store staff.
- Ensuring high levels of customers satisfaction through excellent service.
- Complete store administration and ensure compliance with policies and procedures.
- Maintain outstanding store condition and visual merchandising standards Report on buying trends, customer needs, profits etc.
- Propose innovative ideas to increase market sales.
- Conduct personnel performance appraisals to assess training needs and build career paths.
- Deal with all issues that arise from staff or customers (complaints, grievances etc).
- Be a shining example of well behavior and high performance.
- Responsible for store operation including inward, outward, inventory and delivery.
- To Ensure All Inventory related Process / SOP at DS should be as per the Internal Audit Parameter.
Operation controller
Big basket
11.2015 - 10.2021
- Part of First Dark store in Pune area and successfully open Wadgaon sheri Dark store.
- Responsible for customer first mile to last mile delivery and successfully handling entire activities as a store head.
- Coaching, challenging and supporting employees.
- Involved in the setting of sales and financial targets.
- Oversee each store location and monitor and report on performance.
- Identifying and delivering all relevant / appropriate opportunities.
- Comprehending, interpreting and analyzing sales figures.
- Ensuring presentation and compliance in stores are up to company standards.
- Implement a retail plan for my area in line with company strategy.
- Sales & Operation’s development: Handling around 100+ Employees at a same time.
- Responsible to meet targets on monthly basis.
- Ensuring vendor payments on right time.
- Operations Issues/escalation handling.
- Implementing new ideas to increasing the sales and repeating customers’ orders.
- Motivating people through several activates achieve company targets.
- Ensuring all possible logistic & infra support to marketing to execute events and strategie To Enhance turnover growth in excess of inflation, industry norms and tenant expectations Responsible for customer first mile to last mile delivery.
Shift Manager
Pizza hut
11.2012 - 11.2015
- Played key role in growing the business through in-store/local sales marketing, local business contacts, and community affairs. Oversaw top revenue making outlet( Fatima nagar ) with full P&L responsibility for in-store sales, store appearance, and employee development. Partnered with local schools, Chamber of Commerce, to build community awareness and increase sales. Recruited, hired, and trained new staff. Supervised over 50 employees and 15 management personnel.
- Achieved cost reductions in food, labor, and inventory.
- Increased profits and increased sales through.
- Reduced employee turnover through focused recruiting, training, and team building.
- Developed marketing plan, increasing sales by building community awareness.
- Store was selected for Top Gun for ( Pune , Bangalore, Gujarat Region ) because of sales growth.
Education
Secondary School Certificate -
Amravati University
Higher Secondary - undefined
Amravati University
B A - undefined
Monad University
Skills
- Dedication Towards Work
- Presentation & Analytical skill
Operations management
Team leadership
Teamwork and collaboration
Team building
Employee development
Interests
Swimming/Listening to music
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge. Date : Place: Pune Mr-Ankit Mahalle
Description
- Learnt about the various Retail company and their business strategy.
- Which are customers requirement all their daily product
- Moving Average in business, interaction with existing customer
Timeline
Cluster Manager
Zepto (kiranakart technologies pvt ltd)
10.2022 - 10.2024
Store Manager (Big basket)
Tata Enterprises (Big Basket online Grocery Supermarket)
11.2021 - 10.2022
Operation controller
Big basket
11.2015 - 10.2021
Shift Manager
Pizza hut
11.2012 - 11.2015
Higher Secondary - undefined
Amravati University
B A - undefined
Monad University
Secondary School Certificate -
Amravati University
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