ANKIT GOSWAMI
Indore
Summary
Dynamic airport operations professional with a proven track record in supporting AAI terminal management, emphasizing team leadership, exceptional customer service, and seamless operational coordination. Expertise in Help Desk operations, BCAS and AEP procedures, and effective stakeholder management drives efficiency and fosters collaboration. Equipped with a B.Com and MBA, combining academic knowledge with practical experience to deliver results in fast-paced environments. Committed to optimizing processes and enhancing the overall passenger experience through strategic problem-solving and proactive communication.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
AIRPORTS AUTHORITY OF INDIA (AROON AVATION SERVICES PVT LTD)
07.2024 - Current
- Terminal Operations & Security Support Professional | AAI Airport Operations | BCAS & AEP Knowledge
- Airport Operations professional working with Aroon Aviation Services Pvt. Ltd. for Airports Authority of India (AAI), supporting the Terminal Manager in end-to-end terminal operations. Experienced in managing Help Desk services, passenger facilitation, stakeholder coordination, and operational reporting. Possess working knowledge of BCAS regulations and capable of handling AEP (Airport Entry Permit) processes, ensuring compliance with airport security and access control norms. Known for operational efficiency, coordination skills, and maintaining smooth terminal functioning during peak operations.
Team Leader
WHSmith India (Indore Airport)
01.2020 - 07.2024
- Experienced team leader 4+ years of retail and leadership experience, eager to contribute to WHSmith India. Committed to optimizing store operations, leading dynamic teams, and delivering exceptional shopping experiences to travelers.
Accountant Assistant
SAGAR GAIRE FAST FOOD RESTAURENT,56 DUKAAN INDORE
08.2019 - 12.2019
- Detail-oriented and motivated individual seeking an Accountant Assistant role in a restaurant setting to apply my knowledge of bookkeeping and financial management. Dedicated to supporting the accounting team in maintaining accurate records and ensuring smooth financial operations.
Education
MBA - Business Analytics And Finance
DEVI AHILYA UNIVERSITY
INDORE04-2025
B.COM - Financial Management/Accounting
DEVI AHILYA UNIVERSITY
INDORE03-2023
Skills
- Project Management
- Communication and Interpersonal Skills
- Copywriting
- Negotiation
- Public Speaking
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and data entry systems
DESIGNATION
- Assistant to Airport Terminal Manager
DECLARATION
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. I am committed to performing my duties with integrity, professionalism, and dedication.
Timeline
Customer Service Associate
AIRPORTS AUTHORITY OF INDIA (AROON AVATION SERVICES PVT LTD)
07.2024 - Current
Team Leader
WHSmith India (Indore Airport)
01.2020 - 07.2024
Accountant Assistant
SAGAR GAIRE FAST FOOD RESTAURENT,56 DUKAAN INDORE
08.2019 - 12.2019
MBA - Business Analytics And Finance
DEVI AHILYA UNIVERSITY
B.COM - Financial Management/Accounting
DEVI AHILYA UNIVERSITY