Summary
Overview
Work History
Education
Skills
Activities
Additionalknowledge
Personal Information
Timeline
Generic

ANKIT GULIA

Gurgaon

Summary

To obtain a successful career with the administration of good companies where I can apply my knowledge of organizational behavior. Passionate professional, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in industry.

Overview

1
1
year of professional experience

Work History

Tier 1 Technical Support Advisor

Concentrix
12.2023 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Troubleshooting operating system problems, network issues, and software compatibility conflicts.
  • Recognized as Best Advisor by client in terms of Customer Satisfaction.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Suggested add-ons and additional item upselling to improve customer projects while increasing company profits.
  • Achieved personal sales goals by upselling products to meet individual needs.


Education

12th -

Vijaya Sr. Sec. School
12.2010

10TH -

Vijaya Sr. Sec. School
12.2008

Skills

  • Customer service expert
  • Technical support
  • Microsoft Office
  • Word
  • PowerPoint
  • Excel
  • Typing speed

Activities

  • An active sports person
  • Was a member of NCC

Additionalknowledge

  • Microsoft office (Word, Powerpoint, Excel)
  • Typing speed – 35 wpm, 8600 kph

Personal Information

  • Father's Name: RAMESH KUMAR
  • Date of Birth: 04/28/93

Timeline

Tier 1 Technical Support Advisor

Concentrix
12.2023 - Current

12th -

Vijaya Sr. Sec. School

10TH -

Vijaya Sr. Sec. School

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ANKIT GULIA