ANKIT GULIA
Gurgaon
Summary
To obtain a successful career with the administration of good companies where I can apply my knowledge of organizational behavior. Passionate professional, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in industry.
Overview
1
1
year of professional experience
Work History
Tier 1 Technical Support Advisor
Concentrix
12.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Troubleshooting operating system problems, network issues, and software compatibility conflicts.
- Recognized as Best Advisor by client in terms of Customer Satisfaction.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Suggested add-ons and additional item upselling to improve customer projects while increasing company profits.
- Achieved personal sales goals by upselling products to meet individual needs.
Education
12th -
Vijaya Sr. Sec. School
12.2010
10TH -
Vijaya Sr. Sec. School
12.2008
Skills
- Customer service expert
- Technical support
- Microsoft Office
- Word
- PowerPoint
- Excel
- Typing speed
Activities
- An active sports person
- Was a member of NCC
Additionalknowledge
- Microsoft office (Word, Powerpoint, Excel)
- Typing speed – 35 wpm, 8600 kph
Personal Information
- Father's Name: RAMESH KUMAR
- Date of Birth: 04/28/93
Timeline
Tier 1 Technical Support Advisor
Concentrix
12.2023 - Current
12th -
Vijaya Sr. Sec. School
10TH -
Vijaya Sr. Sec. School
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