Summary
Overview
Work History
Education
Skills
Certification
Languages
Technical Skills
Tools and Technologies
Soft Skills
Timeline
Generic

Ankit Gupta

Azamgarh

Summary

Driven Salesforce Administrator with a proven track record at Wipro, excelling in Salesforce Platform Management and Agile methodologies. Demonstrated expertise in optimizing security settings and automating business processes, significantly enhancing operational efficiency. Skilled in fostering user adoption and streamlining data management, contributing to informed business decisions through advanced reporting and dashboard customization.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Salesforce Administrator

Wipro
Gurugram
09.2022 - Current
  • Provide first-level support to end customers, including issue identification and resolution/escalation.
  • Maintain users, roles, and profiles, security settings, and access settings.
  • Configure complex Salesforce.com custom objects, fields, workflows, approval processes, etc. As needed.
  • Create page layouts, search layouts to organize fields, custom links, related lists, and other components on record detail and edit pages.
  • Develop and maintain canned reports and dashboards that help drive business decisions.
  • Daily administration and support, including but not limited to managing multiple user setups, profile roles, customization of objects, fields, record types, sharing rules, page layouts, and validations to support business functions.
  • Work with management, strategic planning and analysis staff, and end users to create and manage complex workflow rules, data validation, and triggers.
  • Develop and maintain canned reports and dashboards to track the pipeline for management visibility.
  • Daily administration and support, including but not limited to managing multiple user setups, profiles, and roles, customization of objects, fields, record types, sharing rules, page layouts, and validations to support vital business functions.
  • Create profiles, roles, permission sets, custom objects/fields, and installation of AppExchange packages.

Education

Bachelor of Technology(B.Tech) - Electronics And Communications

Raj Kumar Goel Institute Of Technology
Ghaziabad , Uttar Pradesh
06-2022

Skills

  • Salesforce Platform Management
  • User Management (Profiles, Roles, and Permissions)
  • Data Management (Data Import/Export, Data Loader, Dedupe, Validation Rules)
  • Automation Tools (Workflow Rules, Process Builder, Flow, Approvals)
  • Security and Access Control (Sharing Rules, Org-wide Defaults)
  • Salesforce AppExchange Integration

Certification

  • Salesforce Certified Administrator(SCA)

Languages

Hindi
First Language
English
Proficient (C2)
C2

Technical Skills

  • SOQL ( Salesforce Object Query Language )
  • Apex Triggers ( basic understanding if applicable)
  • Data Security and Compliance
  • REST/SOAP API (Basic Knowledge)

Tools and Technologies

  • Salesforce Setup and Configuration
  • Data Loader and Import Wizard
  • Salesforce Developer Console
  • Third-party Integration Tools(MuleSoft, Zapier)

Soft Skills

  • Problem Solving and Troubleshooting
  • Collaboration and Communication
  • Project Management
  • User Training and Support
  • Documentation and Reporting

Timeline

Salesforce Administrator

Wipro
09.2022 - Current

Bachelor of Technology(B.Tech) - Electronics And Communications

Raj Kumar Goel Institute Of Technology

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Ankit Gupta