Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Ankit Gupta

Gurugram

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate- Grievance Resolution

Air India
Gurugram
04.2023 - Current
  • Recognized by management for providing exceptional customer service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Customer Service Representative

IGT Solutions Pvt. Ltd.
Gurugram
07.2022 - 04.2023
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.

Self Employed

Family Business- Wholesaler
Varanasi
11.2018 - 04.2022
  • Developed strategies to ensure high-quality customer service standards.
  • Analyzed sales trends to maximize sales potential.
  • Administered monthly sales reports, monitoring sales growth and assessments.
  • Generated weekly sales reports detailing customer visits and sales results.
  • Compiled daily sales reports outlining total revenue collected from sales transactions.
  • Analyzed sales reports to determine best practices for increasing sales volume.

Education

B. Com - Financial Accounting

MGKVP College
Shakti Nagar, Varanasi
10-2020

Intermediate Certificate - Commerce

Vivekananda Sr. Sec. School
Shakti Nagar, Varanasi
03-2016

Matriculation - All Subjects (CBSE)

St. Joseph's School
Shakti Nagar, Varanasi
03-2014

Skills

  • Conflict resolution
  • Team collaboration
  • Relationship management
  • Calm under pressure
  • Attention to detail
  • Microsoft office
  • Dependable and responsible
  • Excellent communication
  • Critical thinking

Affiliations

  • Playing table tennis, badminton
  • Watching action movies
  • Enjoy bike rides

Languages

Hindi
First Language
English
Advanced (C1)
C1

Accomplishments

  • I have been awarded more than five times for delivering exceptional customer satisfaction.
  • I have been recognized as the best quality performer for a quarterly period.
  • I have also been acknowledged as the top performer of the month for two consecutive months.

Certification

  • I have received three certificates honoring me as "Customer Delight and Dispute Resolution Expert" from my CXO.

Timeline

Associate- Grievance Resolution

Air India
04.2023 - Current

Customer Service Representative

IGT Solutions Pvt. Ltd.
07.2022 - 04.2023

Self Employed

Family Business- Wholesaler
11.2018 - 04.2022

B. Com - Financial Accounting

MGKVP College

Intermediate Certificate - Commerce

Vivekananda Sr. Sec. School

Matriculation - All Subjects (CBSE)

St. Joseph's School

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Ankit Gupta